Desktop Support Analyst - 100% Remote (3rd Shift/Night shift)

Remote, USA Full-time Posted 2025-06-13

Desktop Support Analyst - 3rd Shift/Night Shift - 10PM-6AM - 100% Remote

Duration: Long Term Contract

Here's What You'll Do:
? Provide exceptional customer service at the walkup service desk to resolve incidents immediately and expedite fulfillment of requests.
? Provide remote support over the phone using remote desktop tools.
? Assist employees with installation, configuration, and troubleshooting of computer hardware laptops, desktops, peripherals, printers, mobile devices.
? Install and support desktop software for corporate laptops.
? Assist with the onboarding and offboarding process. Provision/deprovision user accounts and application access. Create and maintain laptop images.
? Document and resolve all tickets in a timely manner, adhering to established SLAs.
? Interact with vendor support to resolve technical problems with hardware and/or software.
? Create and maintain internal IT knowledge base articles to document procedures.
? Create end user documentation ('How To... 'FAQ').

Requirements: ? Experience with Active Directory, Intune, Exchange, and basic network troubleshooting ? Excellent customer service, attention to detail, communication and documentation skills. ? Must be a team player and willing to work 'outside the box' to get things done as needed. ? Experience working in an IT Service Desk environment. ? Experience configuring and troubleshooting Windows & Mac laptop. ? Experience troubleshooting Microsoft Office applications and administering Office 365 accounts. ? Microsoft Teams, Apple MacBook.

Best Regards,

Vishal

Truth Lies in Heart

Apply Job!

Apply for the Job

Desktop Support Analyst - 100% Remote (3rd Shift/Night shift)

Similar Remote Jobs

Desktop Support Analyst - 100% Remote (3rd Shift/Night shift)

Beginner Level Game Tester (Immediate Start / No Experience)

Remote Sales Rep: No Cold Calling and Trainings Provided

Entry Level Insurance Sales Representative ? Work from Home

Remote Office Administrator / Receptionist | Work From Home

Remote Call Center Agent - FEMA support - WFH

Leadership & Life Coach - Remote with Flexible Hours

Work From Home Entry Level Remote Chat Support (Non-phone)

Customer Service Representative - Remote - Work from Home

Hiring Immediately: Remote Sales Consultant (Teachers encouraged to apply)

Project Coordinator (Internal Assignment/Project Hire)

Home-Based Travel Booker

Clerk, Special Programs

Walmart Data Entry Jobs (Work At Home $30/H) - Hiring Now

AmazinCo Work From Home Customer Service Online Jobs

Regional Manager, Airport Strategy - Remote work available

Remote Financial Rep.

Data Entry Clerk Jr (No Experience) - Remote Jobs

Aetna Careers At Home Jobs ? The EliteJob In UAE

Verizon is hiring: Account Manager Retail SMB Business Sales in Wellington