Service Availability Support Manager

Remote, USA Full-time Posted 2025-04-26

Provides leadership and direction for the Global Disney Service Desk function by providing a broad technology perspective, process and procedural guidance, and compliance adherence with a strong emphasis on agile and precise execution. Domain expert in the disciplines of business process, service delivery, incident management, knowledge management and service desk operations. Manage the... relationship and performance of the suppliers that provide services within this area of responsibility, focusing on creating an effective partnership that results in a ?best in class? support experience for customer?s world-wide. Maintains strong relationships with all. Segment/Business Units as well as other Enterprise Technology teams in defining Client Service Operations delivery mechanisms, meeting service level requirements and resolving service operations issues that arise. Effectively builds and maintains relationships with, vendors, OEMs and other third parties to ensure consistent and effective delivery of technology support across the team

The Walt Disney Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics

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Service Availability Support Manager

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