REMOTE LIVE CHAT AGENT

We are seeking a friendly, professional, and highly motivated Live Chat Agent to join our customer support team. As a Live Chat Agent, you will assist customers by providing real-time solutions, answering queries, and delivering a high level of customer satisfaction through live chat communication. Key Responsibilities: Customer Support: Respond to customer inquiries in a timely and professional manner via live chat. Issue Resolution: Address and resolve customer concerns, troubleshooting technical issues, product inquiries, and service questions. Product Knowledge: Maintain a deep understanding of our products and services to provide accurate information and guidance to customers. Multitasking: Handle multiple chats simultaneously while maintaining a high level of customer satisfaction. Documentation: Record customer interactions, issues, and resolutions in the CRM system for follow-up and future reference. Escalation: Escalate complex issues or complaints to the appropriate team or manager when needed. Customer Feedback: Gather and report customer feedback to help improve service quality and customer experience. Maintain Professionalism: Maintain a positive and courteous tone in all written communications. Qualifications: Education: High school diploma or equivalent; college degree preferred. Experience: Prior experience in customer service, especially in live chat support, is a plus. Skills:Excellent written communication skills with attention to detail. Strong problem-solving abilities and critical thinking. Ability to work efficiently in a fast-paced environment. Familiarity with live chat software and customer service tools (e.g., Zendesk, Freshchat, etc.). Ability to handle difficult customers in a professional manner. Strong time management skills and the ability to multitask effectively. Work Environment: Location: REMOTE Hours: Full-time and part-time shifts, including evenings and weekends depending on your schedule.