Marketing & Guest (Airbnb) Relations Specialist
About the position
The Marketing & Guest Relations Specialist at Ooda Host is a multifaceted role focused on enhancing the company's digital presence, ensuring exceptional guest experiences, and providing executive support. This position is integral to the growth and success of the short-term rental management business, blending marketing strategies with guest communication and operational excellence.
Responsibilities
? Lead digital presence and brand development across social media platforms.
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? Manage Instagram community engagement, responding to comments and crafting personalized messages.
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? Maintain profiles on Google Business, Yelp, and Apple Maps, ensuring content accuracy.
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? Create and manage blog content, producing 2-4 monthly posts on industry insights and property management tips.
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? Handle approximately 35 daily guest messages across 20 properties, ensuring timely responses and high satisfaction rates.
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? Provide real-time guest support during designated shifts, including evenings and weekdays.
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? Assist the CEO with administrative tasks and manage confidential information.
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? Aid in onboarding new properties and maintaining accurate documentation.
Requirements
? Exceptional communication skills (verbal and written).
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? Proficiency in social media management and digital platforms.
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? Detail-oriented with strong multitasking abilities.
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? Ability to work both independently and collaboratively.
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? Experience with Google Workspace tools.
Nice-to-haves
? Experience in the hospitality or property management industry.
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? Familiarity with digital marketing strategies and tools.
Benefits
? Health insurance
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