Manager, Retail Online Demand & Capacity Planning

Remote, USA Full-time Posted 2025-04-26

Lead strategic and immediate planning to effectively derive variable staffing recommendations for Apple Retail?s Contact Center resources. Deliver WW Retail Contact Center staffing plans recommendations across all sites and OSVs, with a range of scenarios that highlight risk, financial impact and the customer experience trade-off. Develop forecasting methodologies/models that evolve with business intricacies. Provide oversight and management of forecast attainment to ensure metric performance meets established goals and expectations. Facilitate impactful discussions with Retail Contact Center partner teams to ensure a smooth execution against the final staffing plan.
Provide solutions and define strategies & plans to proactively address emerging issues and opportunities. Partner with leadership to develop contingency plans when forecast assumptions differ from plan.

Apple is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Apply for the Job

Manager, Retail Online Demand & Capacity Planning

Similar Remote Jobs

Manager, Retail Online Demand & Capacity Planning

Junior Data Entry Specialist

Customer Support Agent

Amazon Customer Service Center ? Work From Home Up To $50/hr

Property Management Administrative Assistant

Inventory Stocker

Program Manager, Risk & Contracts

Data Entry Clerk (PartTime/FullTime) Fast Apply

Warehouse Worker 1 General Laborer - Coca-Cola Job at Coca-Cola Company in St Lo

Coca-Cola: Share A Coke Tour

Bookkeeper (Entry level, Remote)

Barnes & Noble Booksellers Bookstore Associate Job Advertisement

Medical Billing Specialist with Athena Experience

Teleperformance Customer Service Representative - Work from Home

Locum Nurse Practitioner (NP) Adult Internal Medicine job in Telemedicine, TX

Apple Home Advisor

Meetings & Events Global Strategic Account and Operations Manager

Storm Damage Restoration Sales Professional

Delta Airlines Customer Care (Remote Jobs Work From Home)

Maintenance Technician FTW