Live Chat Representative
Remote, USA
Full-time
Posted 2025-07-31
Job Description: As a Live Chat Representative, your primary role is to provide exceptional customer support and assistance through live chat platforms. You will engage with customers to address inquiries, troubleshoot issues, and provide product or service information to ensure a seamless customer experience. Key Responsibilities: ? Engage with customers through live chat to promptly address questions, concerns, and issues. ? Resolve customer inquiries by providing accurate information about products, services, or account details. ? Troubleshoot and resolve basic technical or account-related issues, escalating more complex concerns as needed. ? Track and document customer interactions, updates, and resolutions in the company?s CRM or ticketing system. ? Collaborate with other customer support teams to improve the overall customer experience. ? Maintain professionalism, empathy, and patience during all customer interactions to ensure a positive service experience. ? Stay up-to-date with product knowledge, company policies, and system changes to provide accurate support. Requirements: ? Strong written communication skills with excellent grammar and spelling. ? Problem-solving abilities and comfort with troubleshooting. ? Ability to work in a fast-paced environment and handle multiple chat conversations simultaneously. ? Experience in customer service or a similar support role is preferred. ? Familiarity with CRM software, live chat tools, and basic technical troubleshooting is beneficial. Job Type: Full-time / Part-time / Remote
Similar Remote Jobs
Live Chat Representative
Posted on: 31-01-2025 09:56
REMOTE Tax Senior
Posted on: 31-01-2025 09:56
Pennsylvania Tutor (Virtual)
Posted on: 31-01-2025 09:56
Remote Healthcare Recruiter
Posted on: 31-01-2025 09:56
Technology Support Specialist
Posted on: 31-01-2025 09:56
Communications Summer Intern
Posted on: 31-01-2025 09:56
Application Developer 4
Posted on: 31-01-2025 09:56
Remote Chat Support
Posted on: 31-01-2025 09:56
Banking Operations Specialist
Posted on: 31-01-2025 09:56
Sales Benefits Representative
Posted on: 31-01-2025 09:56
Executive Director, Global Marketing, Early Inflammation Assets Lead
Posted on: 04-11-2024 05:37
Remote Front of House Customer Service/Sales Support
Posted on: 28-11-2024 04:55
(Part Time Remote Jobs) Amazon Product Testers Job Work from Home ? Hiring Now
Posted on: 09-11-2024 04:38
Part Time Evening Remote Data Entry Jobs pay For $31/h
Posted on: 20-08-2024 00:00
Yelp Spam Comments Remover Jobs (Work From Home) $35 Per Hour In Brunei
Posted on: 05-09-2024 00:00
Remote SLP-CCC for Washington Schools Full-Time (Mixed Caseload)
Posted on: 06-11-2024 04:54
2024 Summer General Technical Internship
Posted on: 16-07-2024 18:34
Artificial Intelligence Engineer
Posted on: 31-07-2024 19:12
Youtube Moderator Job Remote $25/Hour ? Apply Now
Posted on: 02-07-2024 01:32
[No Experience] Walgreens Data Entry Remote ? Immediate Hiring
Posted on: 22-10-2024 05:26