Live Chat Operator

Job description

Bauer Dentistry is seeking a dedicated and empathetic Remote Live Chat Operator to join our team. In this role, you will be responsible for providing exceptional support to our customers via phone, email, and live chat. You will assist customers with inquiries, troubleshoot technical issues, and ensure overall satisfaction with our services. As a key representative of Bauer Dentistry, you will collaborate with internal teams to resolve complex issues and help improve customer experience.

Key Responsibilities :

• Respond promptly and professionally to customer inquiries across multiple channels.

• Resolve customer complaints, technical issues, and service-related concerns efficiently.

• Provide detailed and accurate information about Bauer Dentistry's services and products.

• Maintain and update customer records in our CRM system.

• Collaborate with internal teams to troubleshoot and resolve issues.

• Ensure customer satisfaction through clear communication and timely solutions.

Qualifications :

• Strong communication skills (written and verbal).

• Ability to work independently and manage time effectively.

• Problem-solving skills and a customer-first attitude.

• Previous experience in customer service or support roles is preferred.

• Familiarity with CRM software is a plus.
About Bauerdentistry:

## About us

Bauer Dentistry, led by Dr. Marnie Bauer, is a premier dental practice located in South Tampa, specializing in cosmetic dentistry, smile makeovers, sedation dentistry, dental implants, dental cleanings, veneers, crowns, and dentures. We are committed to providing exceptional dental care to our community and surrounding areas.
## Team background

Our team at Bauer Dentistry is composed of highly skilled professionals dedicated to delivering top-notch dental services. Dr. Marnie Bauer, a general dentist with extensive experience in cosmetic and sedation dentistry, leads our team with a focus on patient comfort and satisfaction. Our staff is trained to provide personalized care tailored to each patient's unique needs.
## Benefits and perks
? Competitive salary packages
? Comprehensive health and dental insurance
? Opportunities for professional development and continuing education
? A supportive and collaborative work environment
? State-of-the-art dental technology and facilities

## Why you should work here

At Bauer Dentistry, we believe in fostering a positive and inclusive workplace where every team member is valued. We are passionate about helping our patients achieve their best smiles and are looking for dedicated professionals who share our commitment to excellence in dental care. Join us to be part of a team that makes a difference in the lives of our patients every day.
More about this company: https://www.linkedin.com/company/bauer-dentistry/Open positions:
? Bauerdentistry - Administrative Assistant-Remote (Copy)
? Bauerdentistry - Administrative Assistant-Remote
? Bauerdentistry - Sample Job
? Bauerdentistry - Live Chat Operator