IT Support Tier 1 and 2
This a Full Remote job, the offer is available from: Africa
IT Support Tier 1 and 2
Cape Town, Remote
R17 000 -19 000 pm + medical
UK ICT Company seeks a Support Technician to be primarily focussed on 1st line support but will be required to help with 2nd line workloads.
The following experience is essential to fulfil this role
?1+ Years work experience in a 1st line support role
?Good knowledge of Windows client OSs
?Good knowledge of Microsoft Office most versions.
?Demonstrable experience in Active directory including Azure AD, DNS, DHCP, Group policy
?Knowledge of Microsoft ExchangeOffice 365 user creation, support, and troubleshooting
?Knowledge of networking technologies including VPN, SSH, SFTP and Routing
?Understanding of Virtualisation technologies VMware and Hyper-V
?Understanding of server architecture
In the role you will be expected to
?maintain a high degree of customer service for all support queries
?accurately update/maintain our ticketing... system and SLAs
?respond to enquiries from clients and help them resolve any hardware or software problems
?liaise with third party softwarehardware providers to expedite prompt resolutions for clients
?effectively manage all tickets assigned to you
?escalate more complex calls to the 2nd/3rd line engineers
Required attributes
?Professional customer facing personality
?Self-motivation
?Flexible approach to work
?Ability to think outside the box
?Willingness to work with new technologies
?A can-do attitude
?Open to learning and self-improvement
Mail [email protected]?
This offer from 'The Legends Agency' has been enriched by Jobgether.com and got a 77% flex score
Similar Remote Jobs
IT Support Tier 1 and 2
Posted on: 11-09-2024 00:00
WORK FROM HOME DATA ENTRY CLERK
Posted on: 11-09-2024 00:00
American Airlines Remote Data Entry Jobs
Posted on: 11-09-2024 00:00
Remote Part-Time Amazon Jobs: Apply Today!
Posted on: 11-09-2024 00:00
Insurance Transcription Specialist - Independent Contractor
Posted on: 11-09-2024 00:00
$15 per Hour Customer Service Remote
Posted on: 11-09-2024 00:00
Southwest Airline Remote Jobs(At Work Home)
Posted on: 11-09-2024 00:00
Virtual Data Entry Operator - Part-Time
Posted on: 11-09-2024 00:00
Remote Data Analyst Jobs | Turing
Posted on: 11-09-2024 00:00
Remote Jobs Home Advisor -At Apple
Posted on: 11-09-2024 00:00
Data Analyst ( REMOTE)
Posted on: 23-02-2025 00:00
Account Manager Lead
Posted on: 27-02-2025 00:00
Hiring for SAP LE Consultan _Remote
Posted on: 29-11-2024 08:27
Good Paying Online Jobs for Teens No Experience
Posted on: 05-08-2024 00:00
Disney Data Entry Clark ? Entry Level /No Experience Jobs
Posted on: 10-12-2024 18:34
Part Time - Customer Service Associate - Tool Rental - Flexible St Peters, MO (O'Fallon) 0753
Posted on: 23-02-2025 00:00
Media Lead, Paid Social
Posted on: 27-02-2025 00:00
Coca cola Customer Care Associate ? Work from home
Posted on: 23-09-2024 00:00
Compassionate Special Education Teacher for Online Learning
Posted on: 07-09-2024 00:00
Netflix Tagger Job Part Time, Tagger Job At Netflix, Netflix Jobs Online ( Executive Producer )
Posted on: 27-02-2025 00:00