Guest Services Supervisor

? *Title: Guest Services Supervisor at Disney**
? *Location: Remote
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? *Job Summary:**
? *Job Type:** Full-Time
? *Salary:** Competitive, based on experience
? *Working Hours:** Standard hours, with flexibility required during peak seasons
? *Company:** Disney
? *Remote:** Yes
? *Benefits:** Health, Dental, Vision, Paid Training, Paid Vacations, 401(k) Plan, Employee Discounts

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? *Description:**

Disney, a global leader in entertainment and magical experiences, is seeking a dedicated and experienced Guest Services Supervisor to join our dynamic team. This role is pivotal in ensuring that every guest interaction is as magical as our stories. The successful candidate will oversee a team of guest services representatives, ensuring they deliver the highest level of service that Disney is renowned for worldwide.

As a Guest Services Supervisor, you will be responsible for training and leading a team to excel in customer service, managing operational duties, and ensuring guests? needs are met with the highest standard of professionalism and Disney magic. You will play an essential role in shaping the guest experience, enhancing brand loyalty, and contributing to the overall success of our global enterprise.

Key responsibilities include monitoring team performance, providing constructive feedback, and implementing strategies to enhance productivity and customer satisfaction. You will also handle escalated guest issues, providing solutions that align with company policies while ensuring guest satisfaction. The role demands a highly organized, proactive, and approachable individual who thrives in a dynamic, fast-paced environment. ? *Responsibilities:**

1. Supervise and train guest services team members, ensuring adherence to Disney standards.

2. Manage daily operations, including staff scheduling, performance evaluations, and workflow management.

3. Address and resolve escalated guest issues with empathy and efficiency.

4. Develop and implement strategies to enhance guest satisfaction and team productivity.

5. Maintain in-depth knowledge of Disney products, services, and policies.

6. Collaborate with other departments to ensure a cohesive guest experience.

7. Monitor and report on team performance metrics to senior management. ? *Requirements:**

1. Proven experience in a supervisory role within customer service or hospitality.

2. Strong leadership skills and the ability to motivate and lead a team.

3. Excellent communication and interpersonal skills.

4. Ability to handle stressful situations with professionalism and calm.

5. Proficient in using Microsoft Office and industry-related software.

6. High level of organization and attention to detail.

7. Flexibility to work various shifts, including evenings, weekends, and holidays. ? *Educational Qualifications:**

? A minimum of a Bachelor?s degree in Hospitality, Business Administration, or related field is preferred.
? *Experience:**

? At least 3 years of experience in guest services or hospitality management, with a demonstrated track record of leadership and customer satisfaction.
? *Benefits:**

? Competitive salary and comprehensive benefits package including health, dental, and vision insurance.

? Generous paid time off including vacations and holidays.

? Extensive paid training and professional development opportunities.

? 401(k) plan with company matching.

? Exclusive employee discounts and perks.
? *Company Overview:**

Disney is not just a movie studio or a theme park, but an expansive universe where stories come alive and dreams come true. Our mission is to entertain, inform, and inspire people around the globe through the power of unparalleled storytelling. As a member of our team, you?ll be part of a supportive and creative community that is dedicated to creating joy and delivering the highest level of service.

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? *Apply Now** to join our team and be a part of the magic that only Disney can deliver!

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