Director, Customer Experience Strategy- Remote Opportunity

Remote, USA Full-time Posted 2025-07-31

Employment Type:
Full timeShift:
Description:
The Director of Customer Experience Strategy provides leadership for the assessment, planning and implementation of a comprehensive member-centric strategy to improve the experience of care across the care continuum. Responsible for integrating innovation, digital health solutions, data-driven insights, patient journey mapping, and cross-functional collaboration to enhance the member experience at every touchpoint and improve loyalty to the system. Collaborates with senior leadership, patient experience leaders, clinical team, IT, Human Resources, Marketing & Communications, and other departments to ensure an exceptional patient/member-centric experience in the delivery of our brand promise and alignment with Trinity Health strategies, goals and our culture framework.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Apply for the Job

Director, Customer Experience Strategy- Remote Opportunity

Similar Remote Jobs

Director, Customer Experience Strategy- Remote Opportunity

Talent Acquisition Specialist - Caregiver Recruiter

Customer Support for a Psychedelic Brand Making in the US (Home Based Part Time)

Virtual Client Support Advisor at American Express

Yelp Customer Service - Work From Home

Data Entry Specialist - Remote / Entry Level

Administrative Support Professional

Social Media Content Creator

Math Tutoring - Flexible Hours

USA RAIL -MESQUITE RAIL UNLOADER

Virtual SPED Tutor - Remote | WFH

Internal Audit Manager - Fully remote (anywhere in the USA) role, with travel

Child and Teen Therapist - Maryland LCSW-C, LCPC, LGPC, LMSW

Want to Work From Home? Provide Customer Service Support for Leading Cruise Lines - Flexible Hours

Senior Frontend Engineer, Core Foundation

Virtual Customer Service Representative-2nd shift

Remote Data Entry Clerk - Get Paid Daily - Up To $21/hr - F5 Remote Jobs, September, 5, 2024

50 State Lic. Derm/Plastics in FL: Easy, Remote, PT Collaborating Physician Role in MD-Owned Corp

Customer Service Representative

Specialist OSP Design Engineer Asheville, North Carolina