Customer Care Representative - Remote
As a National Customer Care Rep you will be supporting Vitalant's life saving mission by supporting our donors inquires, providing technical support and scheduling assistance via website, live chat, texting, social media, email and phone channels.
Full time - Work from home opportunity
Schedule: Tue-Sat, 11:30 am - 8:00 pm (weekday) and 10:30 am - 7:00 pm (weekend)
To help you stay energized, engaged, and inspired,?we offer a full range of benefits for you and your dependents.
They include:
? Medical, dental, and vision insurance
? Paid time off
? Free basic life and AD&D insurance
? Free short-and-long-term disability insurance
? HSA, FSA, STD, LTD
? 401K retirement savings with up to a 5% company match
We're looking for someone who can:
? Investigate, diagnose, and troubleshoot donor inquiries and issues
? Provide appropriate solutions and alternatives while adhering to appropriate response times and guidelines ensuring resolution follow up
? Build sustainable relationships with donors and prospect donors through interactive communication including website, chat, text, email and phone
? Identify recurring system or application issues and escalate to leadership team
? Resolve escalated issues related to donor portal, donor store and website troubleshooting
? Assist with donor scheduling
? Monitor customer feedback
Similar Remote Jobs
Customer Care Representative - Remote
Posted on: 12-12-2024 19:15
Inside Sales Omnipod Associate (Remote/Flexible)
Posted on: 12-12-2024 19:15
Remote Website & Game Tester
Posted on: 12-12-2024 19:15
Receptionist / Adminstrative Assistant (Remote)
Posted on: 12-12-2024 19:15
College Student - Content Creator
Posted on: 12-12-2024 19:15
WFH Call Center Agent (Remote)
Posted on: 12-12-2024 19:15
WFH Call Center Agent (Remote)
Posted on: 12-12-2024 19:15
DeKalb Outreach Center Administrative Assistant
Posted on: 12-12-2024 19:15
College Student - Content Creator
Posted on: 12-12-2024 19:15
Booking Assistant for Travel (Virtual)
Posted on: 12-12-2024 19:15
Delta Remote Customer Service Jobs For Teens Entry Level Full Time - WFH
Posted on: 28-08-2024 00:00
Remote Part-Time Therapist (Evening Hours) | WFH
Posted on: 14-10-2024 04:22
Weekend Jobs Inc. ? Flexible Weekend Job Opportunities
Posted on: 26-11-2024 06:19
Agent Onboarding Specialist - U.S. Based Remote
Posted on: 16-07-2024 18:49
Experienced Auto Damage Adjuster
Posted on: 31-07-2024 19:12
Online Amazon Product Testers Jobs Work at Home
Posted on: 16-07-2024 18:42
Live Chat Support Agent - work remote/ no experience needed
Posted on: 26-12-2024 06:12
Remote Sr Developers in Loan IQ
Posted on: 08-10-2024 00:00
Amazon Immediate Data Entry Jobs Opening ? Work at Home
Posted on: 12-09-2024 00:00
Southwest Airlines Remote From Home No Experience $24/Hour ? DPS
Posted on: 27-02-2025 00:00