Customer Care Agent - Part-Time Flex Schedule
Remote, USA
Full-time
Posted 2025-04-25
Description: ? Provide exceptional support to prospective and current students ? Address student inquiries, troubleshoot issues, and guide students through program enrollment and completion ? Act as the first point of contact for students ? Monitor student progress and engagement ? Assist students with platform navigation and technical troubleshooting ? Maintain accurate records of student interactions and progress ? Assist in the planning and execution of virtual student events and engagement initiatives ? Identify and escalate complex student concerns as needed Requirements: ? 3-7+ years of experience in customer service, student support, or sales, preferably in an education or wellness-related field ? Strong communication skills with the ability to build rapport and provide outstanding customer care ? Experience working with CRM systems (Salesforce preferred) and customer support tools (Zendesk, live chat, email support) ? Ability to multitask, prioritize responsibilities, and remain adaptable in a fast-paced environment ? A passion for health, wellness, and education is a plus ? Bilingual in Spanish is a plus Benefits: ? Sick days, accrued based on hours worked ? 401K plan with employer contribution of up to 4% ? Free access to our educational offerings ? Weekly virtual wellness sessions, which have included virtual yoga and meditation classes ? A variety of seasonal health and wellness perks
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