Customer care agent
Job Description
As a Customer Care Agent at land of learning , you will serve as the first point of contact for students, teachers, and prospective clients. You will be responsible for delivering outstanding support through multiple channels, ensuring all inquiries are addressed promptly and effectively. Your role will be integral in enhancing the user experience, resolving issues, and fostering a positive, seamless learning environment for both educators and learners.
Key Responsibilities
? Customer Support: Assist students and teachers with account management, course inquiries, technical issues, and general troubleshooting to ensure smooth operations.
? Issue Resolution: Handle inquiries related to scheduling, billing, platform functionality, and other user concerns, offering clear and accurate guidance.
? Communication: Provide assistance via email, live chat, and phone support while maintaining a friendly and professional tone.
? Technical Assistance: Help users navigate and troubleshoot platform issues, including login problems, video conferencing glitches, or software-related issues during lessons.
? Quality Assurance: Monitor user feedback and ensure all interactions meet the company?s service standards, escalating issues when necessary.
? Collaboration: Work closely with the tech, teaching, and management teams to resolve complex issues and improve overall service delivery.
? Documentation: Record all customer interactions and resolutions in the CRM system, keeping accurate and up-to-date records for future reference.
Job Requirements
Qualifications
? Proven experience in customer service or support roles, preferably in an online education or tech environment.
? Strong written and verbal communication skills in English.
? Problem-solving skills with the ability to remain calm and efficient under pressure.
? Familiarity with online learning platforms or video conferencing tools is a plus.
? A customer-first mindset and the ability to build rapport with a diverse range of clients.
? Patience, empathy, and a proactive attitude towards resolving customer issues.
Similar Remote Jobs
Customer care agent
Posted on: 19-11-2024 06:06
Contract Education Writer
Posted on: 19-11-2024 06:06
Seasonal Warehouse Associate-(Etna)
Posted on: 19-11-2024 06:06
User Interface Artist
Posted on: 19-11-2024 06:06
Graphic Web Designer
Posted on: 19-11-2024 06:06
Customer Service Advisor
Posted on: 19-11-2024 06:06
Amazon Product Researcher
Posted on: 19-11-2024 06:06
Customer Service Agent
Posted on: 19-11-2024 06:06
Complete Offers Online
Posted on: 19-11-2024 06:06
Amazon Mechanical Turk
Posted on: 19-11-2024 06:06
Fully Virtual - Special Education Position (FULL TIME) - MN
Posted on: 10-10-2024 00:00
Pharmacist - Specialty Mail Order (Overnight) (Hybrid Work From Home)
Posted on: 16-12-2024 16:53
Delta Airlines Work At Home Position Jobs
Posted on: 27-02-2025 00:00
Research Travel Assistant - Fully Remote
Posted on: 05-01-2025 17:58
Development Manager, MA- Remote within 60- Mile Radius of Boston
Posted on: 16-07-2024 18:35
Southwest Airlines Careers (Work At Home) $25/Hour - Apply Now
Posted on: 20-01-2025 00:00
Extra Help Assistant-50
Posted on: 23-02-2025 00:00
Lowe's Outside Sales Representative (Chicago, IL)
Posted on: 17-02-2025 05:59
REMOTE - Customer Service / Sales Support
Posted on: 20-01-2025 00:00
Applied Scientist II, Customer Service AI
Posted on: 27-02-2025 00:00