Claims Customer Contact Representative

Remote, USA Full-time Posted 2025-04-25

About the position
The Claims Customer Contact Representative at Fidelity & Guaranty Life Insurance Company is responsible for managing a high volume of inbound calls related to life and annuity claims. This entry-level position focuses on providing accurate information and resolving customer inquiries promptly while adhering to privacy regulations. The role does not involve supervisory responsibilities and emphasizes quality service to various stakeholders, including financial advisors and claimants.
Responsibilities
? Professionally handle incoming calls and ensure inquiries and issues are resolved promptly and thoroughly.
,
? Manage a large volume of inbound calls in a timely manner.
,
? Efficiently research and document call reasons and resolutions, focusing on privacy regulations.
,
? Handle inquiries in the best interest of the customer and the company.
,
? Provide quality service and support to various areas, including Financial Advisors, Claimants, and Exchange Companies.
,
? Follow documented procedures and guidelines when providing service to F&G customers.
Requirements
? High School diploma or GED.
,
? 1+ year in customer service or call center experience, preferably in the insurance industry.
Nice-to-haves
? Basic understanding of F&G's structure and product/service offerings.
,
? Ability to handle customer questions and concerns in a timely and professional manner.
,
? Awareness of workloads and willingness to assist team members.
,
? Basic understanding of digital techniques and tools used at F&G.
Benefits
? Life insurance

Apply for the Job

Claims Customer Contact Representative

Similar Remote Jobs

Claims Customer Contact Representative

Billing Customer Service Representative

Entry Level Sales Associate

Sr. Cyber Security Analyst

Data Center Tech (Disney)

NOC Engineer - Overnight

Call Center Agent/Customer Service

Bank Referral Account Executive

Host - Edinburg Chili's

Manager - Campaign Design

Processing Support - Data Entry - Hybrid remote (2 days in the office)

PRINCIPAL CYBERSECURITY - Encryption at Rest and Secrets Management

Bilingual Member Experience Representative - Remote

Remote Entry ? Level Chat Specialist (No Experience)

Amazon Delivery Driver

Staff Frontend Developer - REMOTE

Part-time Nabisco Merchandiser- California, MD

No Experience CVS Remote Jobs (Data Entry)

At Home Market Research Interviewer ~ Texas

DoorDash Remote Jobs ? Work From Home (Entry Level, College Level...