Call Center Customer Service Assistant
Job Title: Call Center Customer Service Assistant
Location: San Antonio, TX
Job Type: Full-time
Job Summary:
The Call Center Customer Service Assistant will be responsible for handling inbound and outbound calls, responding to customer inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will possess excellent communication skills, be highly organized, and have the ability to handle multiple tasks in a fast-paced environment.
Key Responsibilities: ? Assist customers with inquiries regarding products, services, orders, and accounts. ? Provide accurate information and resolve issues in a timely manner. ? Process orders, returns, exchanges, and other customer service requests. ? Record and update customer interactions in the system for future reference. ? Follow up with customers when necessary to ensure their satisfaction. ? Meet or exceed key performance metrics, such as call volume, response time, and customer satisfaction. ? Escalate unresolved issues to the appropriate department or supervisor. ? Maintain a positive and professional attitude, even in challenging situations.
Qualifications: ? High school diploma or equivalent (Associate?s or Bachelor?s degree preferred). ? Excellent verbal and written communication skills. ? Strong problem-solving abilities and attention to detail. ? Ability to multitask and work in a fast-paced environment. ? Comfortable using computer systems and customer management software. ? Positive attitude, strong interpersonal skills, and the ability to work well in a team.
Similar Remote Jobs
Call Center Customer Service Assistant
Posted on: 21-02-2025 00:00
Technical Claim Manager (Personal Umbrella)
Posted on: 21-02-2025 00:00
Customer Service (remote work )
Posted on: 21-02-2025 00:00
Database Specialist / Non Profit
Posted on: 21-02-2025 00:00
Principal Researcher - Talent Analytics
Posted on: 21-02-2025 00:00
Nursing Assistant - Full Time
Posted on: 21-02-2025 00:00
Retail Reset Merchandiser (Hiring Immediately)
Posted on: 21-02-2025 00:00
Virtual Medical Transcriptionist- Dallas, TX
Posted on: 21-02-2025 00:00
Mid Level Data Entry Specialist
Posted on: 21-02-2025 00:00
Airbnb / Vacation Rental Cleaner
Posted on: 21-02-2025 00:00
Sell Advertising Space for a growing Health and Wellness Website with Over 30k+ Visitors per Month. Flexible hours, great commission.
Posted on: 16-11-2024 19:14
Adjunct Faculty, Teaching and Learning
Posted on: 10-12-2024 18:34
Video Game Tester ? Remote / Work from Anywhere
Posted on: 28-01-2025 06:22
Call Center Representative, Healthcare - Remote
Posted on: 22-09-2024 00:00
Disney Remote Jobs Entry Level $32/Hour ? mysmartpros
Posted on: 02-09-2024 00:00
Caregivers (Oil City) - Immediate Start
Posted on: 16-01-2025 19:16
Advanced RX Tech, BE OCR
Posted on: 24-01-2025 04:52
Product Designer - All Levels
Posted on: 25-10-2024 07:24
Entry Level Remote Sales ? Perfect for College Students
Posted on: 27-02-2025 00:00
Member Service Representative
Posted on: 02-08-2024 17:49