Call Center Agent Customer Technical Support
About the position
The Call Center Agent for Customer Technical Support at Total Tech Solutions, Inc. is responsible for providing customer and technical support for display products such as TVs and monitors. This role involves assisting customers in the US and Canada through various communication channels including phone, email, and live chat. The position requires effective communication skills and a basic understanding of computer systems, with a focus on resolving customer inquiries and issues efficiently.
Responsibilities
? Provide customer and technical support for display products through incoming calls and internet requests.
,
? Issue Return Material Authorization (RMA) to customers.
,
? Gather and resolve Voice of Customer (VOC) feedback.
Requirements
? Fluent in English with good oral and written communication skills.
,
? Understanding of computer systems and components (both PC and Mac) is a plus.
,
? Ability to manage time and work both independently and as part of a team.
,
? Some experience in customer/tech support or sales/repair service is preferred.
Nice-to-haves
? A+ Certification or equivalent knowledge preferred, but not required.
Benefits
? Dental insurance
,
? Health insurance
,
? Paid time off
,
? Vision insurance
Similar Remote Jobs
Call Center Agent Customer Technical Support
Posted on: 27-02-2025 00:00
Remote Amazon Part Time Data Entry Jobs
Posted on: 27-02-2025 00:00
Remote Part Time Data Entry Clerk Jobs -$1400 weekly
Posted on: 27-02-2025 00:00
$15 per Hour - Remote Call Center Representative
Posted on: 27-02-2025 00:00
Remote Amazon Part Time Data Entry Jobs - Entry Level
Posted on: 27-02-2025 00:00
Remote Amazon Part Time Data Entry Jobs - ID - 1342
Posted on: 27-02-2025 00:00
Remote Data Entry Specialist - Lopez & Sanchez
Posted on: 27-02-2025 00:00
Data Entry Professional- Temporary
Posted on: 27-02-2025 00:00
FedEx Delivery Driver
Posted on: 27-02-2025 00:00
Fine Dining Server
Posted on: 27-02-2025 00:00
Design Engineer
Posted on: 31-07-2024 19:12
New Work from Home Jobs No Experience
Posted on: 09-10-2024 00:00
Series 7 Financial/ Customer Service/ Financial Service Representative
Posted on: 10-10-2024 00:00
Reliance Jio hiring for Customer Service Blended Process
Posted on: 03-01-2025 07:35
Remote customer service
Posted on: 16-07-2024 18:52
Customer Success Engineer - Central
Posted on: 20-11-2024 13:46
Privacy & Technology Transactions Associate
Posted on: 03-09-2024 00:00
Customer Service Virtual Assistant Part-Time Jobs at Netflix
Posted on: 14-02-2025 07:17
Walmart Remote Careers Jobs No Experience
Posted on: 24-01-2025 00:00
Amazon System Operating Jobs for 13 Year Old (Data Entry) $26/Hour
Posted on: 16-07-2024 18:52