Call Center Agent Customer Technical Support

Remote, USA Full-time Posted 2025-04-25

About the position

The Call Center Agent for Customer Technical Support at Total Tech Solutions, Inc. is responsible for providing customer and technical support for display products such as TVs and monitors. This role involves assisting customers in the US and Canada through various communication channels including phone, email, and live chat. The position requires effective communication skills and a basic understanding of computer systems, with a focus on resolving customer inquiries and issues efficiently.

Responsibilities
? Provide customer and technical support for display products through incoming calls and internet requests.
,
? Issue Return Material Authorization (RMA) to customers.
,
? Gather and resolve Voice of Customer (VOC) feedback.

Requirements
? Fluent in English with good oral and written communication skills.
,
? Understanding of computer systems and components (both PC and Mac) is a plus.
,
? Ability to manage time and work both independently and as part of a team.
,
? Some experience in customer/tech support or sales/repair service is preferred.

Nice-to-haves
? A+ Certification or equivalent knowledge preferred, but not required.

Benefits
? Dental insurance
,
? Health insurance
,
? Paid time off
,
? Vision insurance

Apply for the Job

Call Center Agent Customer Technical Support

Similar Remote Jobs

Call Center Agent Customer Technical Support

Walgreen (Data Entry Remote Jobs) $75000/Yearly

Inbound Sales Representative ($1,000 Completion Bonus)

Online Teachers Needed - (Remote) Jobs

Data Entry - Remote - $17.50/hour

Senior Director - Sales, Commerce Platform

Senior Director - Sales, Commerce Platform

Flexible Remote Chat Operator ? Part-Time

Psychics & Tarot Readers - Remote

Remote Customer Care Representative ? Healthcare

MISS: HVAC Supervisor (Contingency Hire)

Specialist - Global Customer Solutions (Remote) - (Job Number: WHQ00024246)

Construction Field Representative- Facility Asset Management(FAM)

Developmental Paraprofessional- Evening Part-time Hours

Part Time Remote Jobs with Flexible Hours at DreamFlex Inc.

Experienced Virtual Tutor & Educator - Flexible Hours & Custom Rates

Sr. Technical Engineer, Information Security (Data Security & Encryption)

Weekend After Hours Customer Service/Dispatch

DPLA Engagement Coordinator, part-time

Papa Pal (Caregiver) in San Antonio, TX