American Express Customer Service Rep - Entry Level (Virtual)

<strong>American Express Customer Service Rep - Entry Level (Virtual)</strong>

<strong>Company:</strong> American Express <strong>Location:</strong> Remote (U.S.) <strong>Job Type:</strong> Full-time / Part-time <h3><strong>About American Express:</strong></h3> American Express is a globally recognized leader in financial services, committed to delivering world-class customer experiences. We are currently seeking <strong>entry-level Customer Service Representatives</strong> to join our remote team. If you have a passion for helping others and want to grow your career with a trusted brand, this is the perfect opportunity! <h3><strong>Job Description:</strong></h3> As an <strong>Entry-Level Customer Service Representative</strong>, you will provide high-quality support to American Express card members by assisting with inquiries, transactions, and account-related issues?all from the comfort of your home. <h3><strong>Key Responsibilities:</strong></h3> <ul> <li>Handle inbound customer calls, emails, and chat inquiries in a professional manner.</li> <li>Assist card members with billing inquiries, payment processing, account updates, and transaction disputes.</li> <li>Provide accurate information about products, services, and rewards programs.</li> <li>Offer solutions to customer concerns while maintaining a high level of customer satisfaction.</li> <li>Adhere to compliance and security guidelines to protect customer information.</li> <li>Maintain detailed and accurate records of customer interactions.</li> </ul> <h3><strong>Qualifications:</strong></h3> <ul> <li><strong>No prior experience required</strong>?we provide full training!</li> <li>Strong communication and active listening skills.</li> <li>Ability to multitask and work in a fast-paced environment.</li> <li>Basic computer proficiency and ability to navigate multiple systems.</li> <li>High school diploma or equivalent required.</li> <li>Must have a quiet, distraction-free workspace and reliable internet connection.</li> </ul> <h3><strong>Perks & Benefits:</strong></h3> <ul> <li>Competitive entry-level salary with performance incentives.</li> <li>Work-from-home flexibility with full-time and part-time options.</li> <li>Paid training and career advancement opportunities.</li> <li>Comprehensive health, dental, and vision benefits.</li> <li>401(k) retirement plan with company match.</li> <li>Exclusive American Express employee discounts and perks.</li> </ul> <h3><strong>How to Apply:</strong></h3> Start your journey with American Express today! <strong>Apply now</strong> to join our virtual customer service team and be part of a company that values excellence and innovation.