Senior Manager, Process Improvement & Automation

• As this is a global role, we welcome all global applicants. • Develop process improvement strategy by COU /Service line, collaborating with key stakeholders in each COUs • Oversee various process improvement efforts across the segment and ensure they are aligned, enable best practice sharing • Identify the areas for automation opportunities, including AI use cases and lead efforts with own team, enterprise experts and external parties to implement the process automation and AI/ML • responsible achieving process efficiency, effectiveness and cost management targets • Collaborate with stakeholders across multiple Segment/COU’s and functions to understand business opportunities, prioritize demand, and identify/implement supporting application capability • Understand key challenges and pain points within each segment • Lead team of process improvement experts to implement broader process improvement /simplification initiatives • Own the funnel of process improvement projects based on employee /customer feedback • Identify automation opportunities across the value stream, and implement automations on the processes, and embed AI that would result in greater efficiency • Collaborate with ULU /Customer experience team to deploy the needed Lean Six Sigma trainings and monitor the effectiveness • Ensure tie back the benefits of the process improvement /efficiency gains to financial and customer success • Interface with COU /Industry /Operations leaders • Attend COU Leadership Meetings • Interface with PE, Pricing, Marketing, Stategy & Portfolio Innovation, etc. • Build personal relationships and establish credibility with internal stakeholders • Strong interaction with Customer Experience team (Operations /Innovation, Lab & Field services) and Technology /Innovation teams • Interaction with customers on need basis to understand their pain points and to translate into priorities • Interaction with industry experts on external benchmarking (Eg., process automation) • Interaction with Commercial excellence teams as well ULU Apply tot his job