Remote Client Support Associate (Night Shift 11pm-8am) - Join Our Team!

Position Overview: • Start Date: Immediate openings available for the right candidates • Compensation: Competitive salary range: $18.00 - $21.00 per hour • Position: Remote Client Support Associate - Night Shift (11pm-8am) • Location: Remote work arrangement for a better work-life balance • Company: Firstrade Securities Inc., a leading online brokerage firm Job Summary: We are seeking a highly motivated and customer-focused Remote Client Support Associate to join our Customer Service Department. As a key member of our team, you will provide exceptional support to our clients, addressing their investment-related inquiries, concerns, and issues via email, phone, and live chat. If you thrive in a fast-paced environment and are passionate about delivering top-notch customer service, we encourage you to apply for this exciting opportunity. Key Responsibilities: • Respond to inbound customer inquiries via email, phone, and live chat, providing timely and effective solutions to their investment-related questions and concerns • Assess customer needs, provide product and service information, and offer tailored solutions to meet their specific requirements • Maintain in-depth knowledge of our investment products and services to provide accurate and informative support • Manage and resolve customer complaints in a professional and courteous manner, escalating complex issues to supervisors as needed • Collaborate with internal teams to ensure seamless customer experiences and resolve issues efficiently Requirements and Qualifications: • Proficiency in Chinese (writing, reading, and typing) and English (reading and typing) • Ability to work in a fast-paced environment, managing multiple tasks and priorities with accuracy and timeliness • Excellent communication, problem-solving, and customer service skills • Associate degree preferred, with previous customer service experience (chat and/or email) highly desirable • Ability to work night shifts (11pm-8am) and adapt to changing business needs What We Offer: • Competitive salary range: $18.00 - $21.00 per hour • Comprehensive benefits package, including: • 401(k) and 401(k) matching • Dental, health, life, and vision insurance • Flexible spending account and employee discount • Paid time off and overtime opportunities • Opportunities for professional growth and development in a dynamic and supportive team environment How to Apply: If you are a motivated and customer-focused individual looking to join a thriving team, please submit your application, including your resume and a cover letter, through our website. We look forward to reviewing your application and discussing this exciting opportunity further. Apply Now and Join Our Team! Apply for this job Apply tot his job