[Remote] Account Director, Client Strategy (Remote US)

Note: The job is a remote job and is open to candidates in USA. Directive is a remote-first team of performance marketers focused on driving measurable growth for B2B SaaS and tech companies. The Account Director, Client Strategy will manage a portfolio of valuable client relationships, ensuring retention, expansion, and a positive client experience through strategic leadership and collaboration across various teams. Responsibilities • Own Strategic Client Relationships: Serve as the senior, day-to-day strategic lead for enterprise and high-growth clients, owning executive communication and long-term partnership value • Drive Retention & Expansion: Develop and execute renewal, upsell, and cross-sell strategies tied directly to NRR performance • Architect Cross-Channel Strategy: Design integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps, ensuring cohesive execution and reporting • Commercial Ownership: Own portfolio economics including forecasting, margin health, scope control, and renewal negotiations • Lead QBRs & Executive Storytelling: Translate performance data into clear business narratives that connect marketing execution to revenue impact • Cross-Functional Leadership: Partner with channel leads, PMs, and operations to align priorities, manage risk, and maintain delivery excellence • Risk & Escalation Management: Proactively identify client risks and mitigate issues before escalation to executive leadership • Team Leadership: Mentor strategists, analysts, and project teams to elevate strategic thinking and commercial accountability Skills • 7–12 years of experience in agency or client services roles, with significant exposure to B2B SaaS or technology clients • Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio • Strong fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps, with the ability to connect execution to business outcomes • Experience partnering with VP-, CMO-, and CRO-level client stakeholders • Clear, confident communicator who can translate performance into business impact • Comfortable owning forecasts, margins, scope, and renewal economics • Able to set direction while maintaining operational discipline • Influences without direct authority and aligns diverse teams around shared goals • Continuously seeks better ways to drive client and portfolio performance • Builds durable client relationships grounded in integrity and impact • Prioritizes client outcomes and long-term partnership value • Works seamlessly across teams and disciplines • Thrives in a fast-paced, high-accountability environment • Operates with precision, ownership, and a bias toward action Company Overview • Directive is a B2B and enterprise search marketing agency that companies trust to scale their business. It was founded in 2014, and is headquartered in Irvine, California, USA, with a workforce of 51-200 employees. Its website is Apply tot his job