Principal Infrastructure Engineer
Job Description: • Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex technical infrastructure issues • Responds to issues in a timely manner by receiving and investigating incidents or service tickets • Analyzes and observes trends with technical issues and develops recommendations for long-term improvements • Applies in-depth knowledge of technical infrastructure, support, and an understanding of best practices • Provides implementation and service support of core IT Platform infrastructure with a focus on Production Stability / Uptime • Provides continuous Capacity Planning to ensure service demands can be met • Provides support for SOC-1 and SOC-2 compliance and carrier partner audits Requirements: • Bachelor's degree or equivalent education, training and work-related experience • Excellent knowledge of technical management and data governance • Database management skills with the ability to produce reports • Familiarity with the support and troubleshooting of personal computers and tablet devices • Ability to analyze problems and develop solutions • Ability to communicate with individuals at all levels of the organization Benefits: • Health insurance • Remote work options • Professional development opportunities Apply tot his job