National Support Specialist – Hospital Patient Monitoring
Job Description: • mentor Hospital Patient Monitoring (HPM) customer-facing engineers • improve capabilities and provide on-site and phone support to our Field Service Organization • resolve complex technical problems and product issues • take ownership of resolving the assigned technical issues using Philips resources • provide leadership, training, and technical assistance to the Field Organization as the modality expert • available for site visits and as a consultant over the phone • willing to travel up to 60% and be available 24/7 via phone or pager when scheduled on call Requirements: • Bachelor’s Degree in Computer Science, Biomed or related field preferred • at least 5 years’ experience Healthcare / IT Technologies • CCNA certification is required • CCNP is preferred with Enterprise network troubleshooting experience • VMware certifications or equivalent experience • Wireshark Certified Network Analyst or equivalent experience • Microsoft and other certifications are a plus (ie. MCTS, MCITP, VM WARE) • Previous experience working in a hospital setting • ability to adapt to changing work requirements in a complex, fast pace environment • experience with Philips’ telemetry design and troubleshooting • ability to communicate effectively Benefits: • annual incentive bonus • sales commission • long-term incentives • generous PTO • 401k (up to 7% match) • HSA (with company contribution) • stock purchase plan • education reimbursement Apply tot his job