Live Chat Agent - WFH
We are seeking a motivated and customer-oriented Remote Live Chat Agent to join our team. In this role, you will be responsible for providing exceptional customer support via live chat, resolving inquiries, and ensuring a positive customer experience from the comfort of your home office. The ideal candidate will possess excellent communication skills, a knack for problem-solving, and the ability... to manage multiple chat sessions simultaneously.
Key Responsibilities:
Provide timely and professional support to customers via live chat, addressing inquiries and resolving issues effectively. Maintain a high level of customer satisfaction by offering accurate information and solutions. Handle multiple chat conversations concurrently while ensuring accuracy and efficiency. Utilize company resources, including knowledge bases and CRM tools, to assist customers and provide relevant solutions. Document and track customer interactions and feedback in the CRM system. Escalate complex issues or complaints to appropriate departments or supervisors as needed. Follow up with customers to ensure their concerns are resolved and their experience is positive. Meet or exceed performance metrics and targets, including response times and customer satisfaction scores. Continuously update knowledge of company products, services, and policies to provide accurate and relevant support. Qualifications:
High school diploma or equivalent; additional relevant certifications or coursework is a plus
Similar Remote Jobs
Live Chat Agent - WFH
Posted on: 10-10-2024 00:00
Data Entry Clerk-REMOTE US ONLY
Posted on: 10-10-2024 00:00
Inside Sales Remote - English
Posted on: 10-10-2024 00:00
Part Time Sales Development Representative
Posted on: 10-10-2024 00:00
Remote Senior Bookkeeper, Public Accounting
Posted on: 10-10-2024 00:00
The Easiest Online Money-Making Opportunity
Posted on: 10-10-2024 00:00
Contract Remote Product Manager role
Posted on: 10-10-2024 00:00
3 PQE+ Commercial Property Locum
Posted on: 10-10-2024 00:00
Senior SQL Application Support, API's
Posted on: 10-10-2024 00:00
Healthcare Scheduler/ Healthcare Customer Service
Posted on: 10-10-2024 00:00
Work at Home Retention/Sales Customer Service: Commission + Benefits
Posted on: 05-12-2024 05:16
System Services Representative - Dedicated 3rd Shift - Austin, Texas
Posted on: 27-02-2025 00:00
Work Remotely as a Sales Pro: Flexible Hours, Great Income
Posted on: 22-11-2024 05:34
Remote Outbound Call Center Agent
Posted on: 27-02-2025 00:00
Home Care Attendant - No Experience Req
Posted on: 24-01-2025 00:00
Remote Tutors | WFH Opportunities
Posted on: 19-12-2024 18:04
ATT careers remote
Posted on: 26-12-2024 06:10
Virtual Chat Assistant ( 40/hr )
Posted on: 29-08-2024 00:00
Walgreens Data Entry Jobs $27 (Remote)
Posted on: 16-07-2024 18:45
Virtual Academic Tutor - Remote | WFH
Posted on: 16-07-2024 18:40