Live Chat Agent - REMOTE
We are seeking a motivated and customer-oriented Remote Live Chat Agent to join our team. In this role, you will be responsible for providing exceptional customer support via live chat, resolving inquiries, and ensuring a positive customer experience from the comfort of your home office. The ideal candidate will possess excellent communication skills, a knack for problem-solving, and the ability... to manage multiple chat sessions simultaneously.
Key Responsibilities:
Provide timely and professional support to customers via live chat, addressing inquiries and resolving issues effectively. Maintain a high level of customer satisfaction by offering accurate information and solutions. Handle multiple chat conversations concurrently while ensuring accuracy and efficiency. Utilize company resources, including knowledge bases and CRM tools, to assist customers and provide relevant solutions. Document and track customer interactions and feedback in the CRM system. Escalate complex issues or complaints to appropriate departments or supervisors as needed. Follow up with customers to ensure their concerns are resolved and their experience is positive. Meet or exceed performance metrics and targets, including response times and customer satisfaction scores. Continuously update knowledge of company products, services, and policies to provide accurate and relevant support. Qualifications:
High school diploma or equivalent; additional relevant certifications or coursework is a plus
Similar Remote Jobs
Live Chat Agent - REMOTE
Posted on: 15-09-2024 00:00
General Laborer, Warehouse Repak (Days)
Posted on: 15-09-2024 00:00
Chat Support Associate (Part-time, Remote)
Posted on: 15-09-2024 00:00
Flexible Part-Time Data Entry Specialist
Posted on: 15-09-2024 00:00
Customer Service Representative - Remote
Posted on: 15-09-2024 00:00
Data Entry Clerk - Remote
Posted on: 15-09-2024 00:00
Data Entry Clerk (Remote Position)
Posted on: 15-09-2024 00:00
Customer Call Center - Remote
Posted on: 15-09-2024 00:00
Agile Developer 3 (Potential Telework)
Posted on: 15-09-2024 00:00
Amazon Data Entry Clerk-Part Time
Posted on: 15-09-2024 00:00
Amazon Data Entry Jobs (Live Chat, Remote) $35/Hour 2024 In Dominican Republic
Posted on: 31-07-2024 19:12
Delta Airlines (High Paying Virtual Jobs) – Apply Today
Posted on: 12-09-2024 00:00
Customer Service Representative (Remote Texas Only )
Posted on: 31-01-2025 10:00
Sell Advertising Space for a growing Health and Wellness Website with Over 30k+ Visitors per Month. Flexible hours, great commission.
Posted on: 15-10-2024 08:32
Customer Success Representative
Posted on: 16-07-2024 18:48
Accounting/Data Entry Clerk
Posted on: 05-11-2024 03:44
Entry-Level Media Assistant (Remote)
Posted on: 19-08-2024 00:00
Package Handler Immediate hire
Posted on: 27-02-2025 00:00
Amazon Remote Jobs (Work From Home) $30/Hour ? CLA
Posted on: 29-08-2024 00:00
Flexible Typing Jobs for Stay at Home Moms
Posted on: 09-12-2024 18:32