Customer Service/Healthcare - Remote
Job Title: Customer Service/Call Center - Healthcare (Remote)
Contract Duration: 6 Months...
Pay Rate: $19/50/hr
Location: Remote - Must reside in Florida
Work Hours: 8-5 EST
Qualifications/Skills Needed
? Call Center experience is a must. Customer service experience needed
? 2-3 years managed care or physician's office experience
? Medical terminology
? Typing skills
? LTC/Medical Authorization experience
? Outlook, Word and Microsoft Windows
? High School Diploma or equivalent
Day To Day Responsibilities Of Role
? Assist to resolve missed visits or missed supplies - reaching out to Provider for status/update authorizations, as needed
? Assist with all LTC (Member/Provider) calls. We focus on one call resolution and answering calls in a timely manner
? Review authorizations and assist with correcting authorizations, as needed, to match the PCCP
? Triage/Route calls correctly. Unless member/provider insists that they only want to speak to CC, team will try to resolve issues brought up by the caller before the call is routed to CC or Sup.
Performance Expectations
? Call Center metrics (Talk time, Hold, Aftercall), Schedule Adherence and Call Quality scores 95% or above
Similar Remote Jobs
Customer Service/Healthcare - Remote
Posted on: 20-08-2024 00:00
Remote Data entry clerk
Posted on: 20-08-2024 00:00
LIVE CHAT SUPPORT (REMOTE)
Posted on: 20-08-2024 00:00
Remote Live Chat Specialist
Posted on: 20-08-2024 00:00
Remote, Work from home
Posted on: 20-08-2024 00:00
Live Chat Remote Support
Posted on: 20-08-2024 00:00
Remote Sales Chat Representative
Posted on: 20-08-2024 00:00
Social Media Chat Assistant
Posted on: 20-08-2024 00:00
Bookkeeper (Remote Scheduling Flexibility)
Posted on: 20-08-2024 00:00
Remote Live-chat Customer Support
Posted on: 20-08-2024 00:00
Online Jobs for Teens - Work from Home Opportunity
Posted on: 01-07-2024 16:51
TACO BELL - SERVICE CHAMPION - URGENTLY HIRING
Posted on: 01-10-2024 00:00
Remote Call Center Customer Service Representative
Posted on: 03-02-2025 00:00
Remote Customer Service Representative
Posted on: 26-12-2024 06:11
Disney Virtual Assistant Remote Job ? Hiring Now
Posted on: 05-09-2024 00:00
VIRTUAL CHAT ASSISTANT
Posted on: 15-09-2024 00:00
Sales Support Specialist (Work From Home)
Posted on: 13-12-2024 17:48
Remote Sales Positions: Work Where You Want, When You Want
Posted on: 27-02-2025 00:00
[Entry level Remote jobs] Aetna Data Entry Remote Jobs ? Apply Now
Posted on: 23-02-2025 00:00
Application Developer (Information Systems Specialist 6) - Hybrid work options
Posted on: 27-02-2025 00:00