Customer Support Rep

? *Position Description:**

This is a non-remote position with Reynolds and Reynolds, an affiliate of Gubagoo.

We are seeking a Customer Support Representative ? Chat to engage in online conversations with customers, representing our automotive dealer clients favorably.

Your goal will be to turn conversations into leads that help our clients generate revenue in a relaxed, professional, and fun environment.

We value positive and energetic people who understand the importance of great customer service and enjoy working with technology. ? Main Responsibilities: ? Handle a wide variety of customer inquiries via online chat ? Provide accurate information about products and services via online chat ? Narrow down on appointment information to schedule appointments ? Capture customer contact information for lead generation and client review ? Summarize interactions based on customer needs for client review ? Develop and maintain a knowledge base of evolving products and services

Requirements: ? Able to attend 4 weeks of training, Tuesday - Saturday between the hours of 10am-6:30pm CST ? Previous experience in retail customer service or the automotive industry preferred but not necessary ? Basic internet and window-based computer skills ? Strong ability to multitask is preferred, gaming experience is helpful ? Positive and professional demeanor ? Excellent written and verbal communication skills ? Ability to adapt to change and enjoy a quick-paced work environment

Benefits:

We offer medical, dental, vision, and life insurance, as well as company contributions to your HSA and 6% match on 401(k).

We promote a healthy lifestyle by providing a non-smoking environment and are an equal opportunity employer.

Our associates enjoy a work-life balance with paid time off and can take advantage of our great training programs and facility amenities.