**Experienced Bilingual Customer Service Representative – Web & Cloud Application Development**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? Look no further! blithequark is seeking an experienced Bilingual Customer Service Representative to join our team in Hutchins, TX. As a key member of our customer service team, you will be the face of blithequark, providing world-class support to our customers through various communication channels. **About blithequark** blithequark is a leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. As a family-owned company, we pride ourselves on our commitment to customer satisfaction, employee growth, and community involvement. Our state-of-the-art facilities, modern technology, and comprehensive training programs make us an ideal workplace for those seeking a challenging and rewarding career. **Job Summary** As a Bilingual Customer Service Representative, you will be responsible for processing customer orders and inquiries in a collaborative call center environment. You will communicate with customers over phone, email, and chat, providing product and solutions expertise to answer their questions quickly and confidently. If you are a team player with excellent communication skills, a passion for customer service, and a desire to grow with a dynamic company, we encourage you to apply. **Key Responsibilities** * Process customer orders and inquiries in a collaborative call center environment using world-class technology * Communicate with customers over phone, email, and chat to resolve their queries and concerns * Help customers navigate blithequark's website and online ordering system * Become a product and solutions expert by learning about our products, pricing, and shipping options * Collaborate with colleagues to achieve team goals and objectives * Participate in ongoing training and development programs to enhance your skills and knowledge **Minimum Requirements** * High school diploma or equivalent; Bachelor's degree preferred * Prior customer service experience is a plus, but we will train you to provide legendary service for our customers * Bilingual (English/Spanish) – fluent in both verbal and written forms * Strong communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Basic computer skills and familiarity with software applications **Preferred Qualifications** * 1-2 years of customer service experience in a call center or retail environment * Experience with customer relationship management (CRM) software * Knowledge of shipping, industrial, and packaging materials * Familiarity with web-based applications and online ordering systems * Ability to work flexible hours, including evenings and weekends **Benefits** * Complete health insurance coverage and 401(k) with 6% employer match that starts day one * Multiple bonus programs * Paid holidays and generous paid time off * Tuition Assistance Program that covers professional continuing education * Employee Perks: + Best-in-class, clean, modern facilities + First-class fitness center and beautifully maintained walking paths **Work Environment and Culture** * Our state-of-the-art facilities are designed to promote collaboration, innovation, and employee well-being * We foster a culture of open communication, respect, and inclusivity * Our team is passionate about delivering exceptional customer experiences and is committed to continuous learning and growth * We offer a dynamic and supportive work environment that encourages creativity, innovation, and teamwork **Compensation and Perks** * Competitive hourly rate: $25-$29 per hour * $2 shift differential * Opportunities for career growth and advancement * Comprehensive benefits package, including health insurance, 401(k), and paid time off * Employee Perks, including fitness center, walking paths, and more **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Contact Information** If you have any questions or would like to learn more about this opportunity, please contact our HR team at [insert contact information]. We look forward to hearing from you!