Call Center Agent

Position Summary

A successful candidate will be detail oriented, have excellent customer service skills, and be able to use thinking and reasoning to solve a problem independently on the phone and all other service channels.

ESSENTIAL FUNCTIONS
? Professional and courteous internal and external customer interaction.
? Open new accounts, have a working knowledge of account ownership and account classifications.
? Complete account maintenance.
? Troubleshoot online banking issues.
? Answer inquiries by clarifying desired information; researching, locating, and providing information.
? Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
? Fulfills requests by clarifying desired information and completing transactions.
? Sells additional products and services by recognizing opportunities for customers; explaining features and benefits of products and services.
? Updates job knowledge by participating in educational activities.
? Assist in projects assigned to the solution center.
? Complete other duties as assigned.

REQUIRED SKILLS AND ABILITIES

Computer Skills: Intermediate computer skills required as well as the ability to use multiple applications at one time.

Education: High School Graduate or General Education Degree (GED)

Character Core Competencies
? Attentiveness- Concentrating on the person or task before me.
? Availability- Willingness to change my schedule and priorities to meet a need.
? Compassion- Helping those in need.
? Cooperation- Understanding others so I can effectively work with them.
? Dependability- Fulfilling commitments even in the face of difficulty.
? Diligence- Focusing my effort on the work at hand.
? Enthusiasm- Expressing interest and excitement in what I do.
? Flexibility- Adjusting to change with a good attitude.
? Honesty- Being truthful in what I say and do.
? Punctuality- Showing respect for others by doing the right thing at the right time.