Remote Call Center Representative - Contract to Hire
Interested candidate must submit a resume copy with cover letter. We are looking for a dedicated and customer-focused Remote Call Center Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, resolve issues, and provide exceptional serviceall from the comfort of your home. If you have excellent communication skills, a problem-solving mindset, and enjoy helping others, wed love to hear from you!
Key Responsibilities:
Answer incoming customer calls, respond to inquiries, and provide accurate information.
Handle customer complaints, troubleshoot issues, and provide solutions.
Process orders, payments, returns, and account updates.
Make outbound calls for follow-ups, surveys, or sales (if applicable).
Maintain detailed and accurate records of customer interactions in the CRM system.
Meet or exceed performance metrics, including call quality and response time.
Stay informed about company products, services, and policies to offer knowledgeable support.
Collaborate with team members and escalate complex issues to the appropriate department.
Qualifications & Skills:
High school diploma or equivalent (Bachelors degree preferred).
Previous call center or customer service experience is a plus.
Excellent verbal and written communication skills.
Strong problem-solving and active listening abilities.
Ability to work independently and stay productive in a remote setting.
Proficiency in Microsoft Office and CRM software.
Reliable internet connection and a quiet workspace at home.
Flexibility to work in shifts, including evenings and weekends if required.
Similar Remote Jobs
Remote Call Center Representative - Contract to Hire
Posted on: 27-02-2025 00:00
Remote Sales Representative - Must live in NY
Posted on: 27-02-2025 00:00
Case Management RSCSAD3051
Posted on: 27-02-2025 00:00
Civil Engineering Project Engineer
Posted on: 27-02-2025 00:00
Medical Assistant / MA Jenks
Posted on: 27-02-2025 00:00
Shore Ex Tour Guide - Galveston
Posted on: 27-02-2025 00:00
Hair Stylist - Cross Timbers Village
Posted on: 27-02-2025 00:00
Receptionist - State Farm Agent Team Member
Posted on: 27-02-2025 00:00
PT Federal Work Study - Student Success Navigator - (Student Affairs)
Posted on: 27-02-2025 00:00
Laravel / Codeigniter Developer
Posted on: 27-02-2025 00:00
Sr. Systems Engineer - Systems Monitoring & Response FULLY REMOTE
Posted on: 16-07-2024 18:55
Videophone Customer Care Agent, Tier 1 (Remote)
Posted on: 10-10-2024 00:00
Customer Service Representative (Remote)
Posted on: 24-01-2025 04:52
Entry Level Customer Service Sales (Remote)
Posted on: 01-10-2024 00:00
Customer Success Specialist (Remote - GA)
Posted on: 23-07-2024 02:08
Community Health Worker - Remote in Cincinnati, Dayton, or Cleveland, OH
Posted on: 21-02-2025 00:00
American express remote jobs virtual customer care professional
Posted on: 21-08-2024 00:00
Customer Service Reps/Not-For-Profit Support - Remote
Posted on: 27-02-2025 00:00
Product Manager, Native Apps (Remote)
Posted on: 22-09-2024 00:00
(Entry Level / No Experience) Remote Delta Airlines Careers From Home
Posted on: 26-11-2024 06:19