Customer Experience Agent - Fully Remote

Remote, USA Full-time Posted 2025-06-14

Job description

This position is responsible for providing service to customers in the Electricity industry.

Essential Duties/Responsibilities: ? Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner ? Research account status and identify account issues ? Address billing inquiries and resolve billing disputes ? Process disconnection and re-connection requests ? Enroll customers and resolve enrollment issues ? Initiate collection activity on past due accounts and process disconnection and re-connection requests ? Serve as a customer advocate while adhering to all regulatory requirements and company policies associated with the role

Skills/Knowledge/Abilities:
? Bilingual (English/Spanish) Required
? Outstanding phone etiquette and polished communication skills (written and verbal)
? Excellent listening skills
? Ability to maintain a calm demeanor when dealing with agitated customers
? Attentive to detail and committed to high quality customer service
? Strong quantitative, analytical, and problem solving skills
? Willingness to identify problems and suggest process improvements
? Proficiency in Windows environment and MS Word and Excel applications
? Comfortable in a fast paced environment where change is commonplace

Experience:
? Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred
? Experience within the retail electricity industry strongly preferred
? Experience in similar markets such as utilities, telecom, or cable preferred

Apply for the Job

Customer Experience Agent - Fully Remote

Similar Remote Jobs

Customer Experience Agent - Fully Remote

Data entry for AI development ($20+/hr) - Remote

Customer Service Chat Representative (Remote, Entry Level, No Experience)

Start Your Career: American Express Remote Data Entry Jobs

Remote Walmart Reseller Customer Service Chat Up To $27 per hour In United States

Consumer Insight Manager

Customer Service (remote work )

Marketing & Guest (Airbnb) Relations Specialist

Remote Travel Advisor (Disney Travel Agent)

Customer Experience Agent - Fully Remote

(Online-Remote Jobs) Fedex Remote Jobs - Work From Home

Market Intelligence Data Analyst - Financial, Credit, Insurance and Energy

Critical Response Team Specialist - Remote, Hybrid, & HQ Options

Outbound Contact Center Agent (U.S. Remote)

Manager, Advanced Analytics, New Business

EXECUTIVE ADMINISTRATIVE ASSISTANT 1 - 60838

Remote Hotel Booking Agent

Remote Executive Assistant to C-Suite Executives

Executive Assistant for the Finance & GSM Technology Organization

General Merchandise Associate