Scheduling Operations Supervisor, Weekend (Part-Time Contract)
Remote, USA
Full-time
Posted 2025-04-26
Description: ? Supervise a team of Scheduling Operations Associates during weekend shifts. ? Oversee a fast-paced ticket queue, flag urgent items, and assign them appropriately. ? Monitor team performance, coach SOAs, and ensure adherence to quality standards. ? Handle escalations from clients and caregivers. ? Support caregivers and agencies in filling shifts on short notice. ? Utilize multiple software systems to track cases and communicate effectively. ? Prepare handoff reports for end-of-shift transitions. Requirements: ? Experience supervising a customer service team and monitoring performance trends. ? Experience working in a high-volume environment. ? Proactive problem solver and able to handle difficult situations or customers as they arise. ? Extensive customer service experience - Be friendly, positive and solutions-oriented. ? Highly organized with strong attention to detail (i.e., able to follow clearly defined procedures). ? Ability to navigate multiple technology platforms simultaneously. ? Effective communication skills with clients, patients, caregivers and families. ? Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus. ? 5+ years of customer service experience preferred. ? Fluency in Spanish is a plus. Benefits:
Similar Remote Jobs
Scheduling Operations Supervisor, Weekend (Part-Time Contract)
Posted on: 27-02-2025 00:00
(Entry Level/No Experience) Tiktok Data Entry Remote Jobs ? Hiring Now
Posted on: 27-02-2025 00:00
Data Entry-Clerk {{100% Remote }} - Now Hiring
Posted on: 27-02-2025 00:00
Account Associate - State Farm Agent Team Member
Posted on: 27-02-2025 00:00
Remote Walmart Careers (Work Remote From Home) - Hiring Now
Posted on: 27-02-2025 00:00
Remote Call Center Agent
Posted on: 27-02-2025 00:00
Tests Amazon Products Online For Cash
Posted on: 27-02-2025 00:00
Online Chat Support Representative
Posted on: 27-02-2025 00:00
American Express Remote Customer Service Opportunity
Posted on: 27-02-2025 00:00
Data Entry Compliance Processor I - Remote Opportunity
Posted on: 27-02-2025 00:00
Senior Recruiter
Posted on: 16-07-2024 18:45
Remote Data Entry Amazon Specialist - No Experience - Part-Time
Posted on: 22-08-2024 00:00
American Express Work From Home (Entry Level , College Level)
Posted on: 27-02-2025 00:00
CDL Driver Merchandiser
Posted on: 24-09-2024 00:00
Marketing / Sales Assistant with Excellent Project Management skills (10 hrs / week)
Posted on: 31-01-2025 10:02
Inbound Call Center Sales Representative
Posted on: 27-02-2025 00:00
Retail Assistant Manager
Posted on: 19-02-2025 06:28
Accounting and Admin Assistant (Work from home)
Posted on: 16-11-2024 19:13
Booking Agent - Work From Home - No Experience Required at Destinee Travel Las Vegas, NM
Posted on: 15-12-2024 15:03
Yelp careers remote
Posted on: 16-07-2024 18:56