Customer Service - RMA Order Management

Remote, USA Full-time Posted 2025-04-26

Description:
? Process incoming Return Material Authorization (RMA) orders from Calix Customers
? Order entry for RMA orders, including order validation for order accuracy
? Respond to product delivery concerns and work with internal teams for resolution
? Answer delivery inquiries from customers and sales teams
? Inform customer about the ordering process
? Control and monitor inventory levels, including making system adjustments based on physical information
? Interface with third-party logistics vendors to ensure materials are moving through the supply chain.

Requirements: ? Experience with ERP systems, preferably Oracle ? Experience with CRM systems, preferably Salesforce.com ? Transactional knowledge of order creation and RMA processing ? Excellent analysis and problem-solving skills ? Highly organized and motivated with the ability to work on multiple projects ? Ability to work well under pressure in a fast-paced environment ? Proven ability to meet deadlines, follow through on details, and provide input and feedback to the team ? Excellent written and verbal communication skills ? Strong computer knowledge and skills in Microsoft Office and Excel ? Possess a professional and cooperative attitude

Benefits:

Apply for the Job

Customer Service - RMA Order Management

Similar Remote Jobs

Customer Service - RMA Order Management

Scheduling Operations Associate - Part-Time Contract

Fully Entry Level Business Development Manager

No Experience Chat Support Specialist (Remote)

SATCOM Ground Segment Target Architecture Support

Customer Service Representative II (Part Time)

Home Decor Product Reviewer / Tester

Amazon Product Testers (Work At-Home Positions)

Remote Recruiter | Work From Home

Help Us Reach More Homeschooling Moms

Part-Time Delta Airlines Data Entry Remote Jobs

Retail Sales Associate/Cashier!

Coca cola Customer Care Associate - Work from home

Data Center Support Technician

Software Engineer Intern - Summer 2025

Senior Account Manager - Remote

Security Office Receptionist

Scheduler/Remote 3 at Magical Destinations Travel by Amy

Oracle and PostgreSQL/MySQL Cloud Database Engineer III - Night shift

Remote Senior Health Informaticist (VA Healthcare)