Remote Administrative Assistant/Customer Service

Job Title: Remote Administrative Assistant/Customer Service

Company: Elev8 Events

Location: Remote

Elev8 Events is a premier travel agency dedicated to curating extraordinary experiences for our clients. With a focus on personalized service and attention to detail, we specialize in crafting bespoke travel itineraries that inspire and delight. Our team is committed to exceeding client expectations and creating memories that last a lifetime.

The Remote Administrative Assistant/Customer Service will play a pivotal role in ensuring the smooth operation of our travel services and providing exceptional administrative support to our team. This position offers an exciting opportunity to contribute to the success of our business while working in a dynamic and collaborative environment.

Key Responsibilities: ? Travel Coordination: Assist with travel arrangements for clients, including booking flights, accommodations, transportation, and activities. ? Administrative Support: Provide administrative assistance to the Travel Department, including answering inquiries, managing correspondence, and maintaining records. ? Calendar Management: Coordinate schedules and appointments for travel advisors, ensuring efficient allocation of time and resources. ? Client Communication: Serve as a primary point of contact for clients, providing excellent customer service and addressing inquiries and concerns related to travel arrangements. ? Document Preparation: Prepare and format travel documents, itineraries, and reports using Microsoft Office Suite and other relevant software. ? Data Entry and Record-Keeping: Enter and maintain accurate records of client information, expenses, and travel bookings in databases and spreadsheets. ? Vendor Coordination: Liaise with hotels, airlines, tour operators, and other vendors to confirm bookings, resolve issues, and ensure seamless travel experiences for clients. ? Office Management: Assist with general office management tasks, including maintaining supplies, organizing files, and coordinating meetings and appointments. ? Event Support: Provide support for travel-related events and promotions, assisting with logistics, planning, and on-site coordination as needed. ? Team Collaboration: Work closely with other members of the Travel Department to ensure efficient operations and exceptional service delivery.

Qualifications: ? Previous experience in an administrative or office support role, preferably in the travel or hospitality industry. ? Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively. ? Excellent communication skills, both written and verbal, with a customer-centric approach to client interactions. ? Proficiency in Microsoft Office Suite and other relevant software applications. ? Ability to work independently with minimal supervision, as well as collaboratively as part of a team. ? A passion for travel and a commitment to delivering exceptional service and experiences to our clients.

Benefits:
? Competitive pay and benefits package.
? Opportunities for professional growth and development within a dynamic and growing company.
? Access to exclusive travel perks and discounts.
? A supportive and inclusive work environment with a focus on work-life balance.