American Airlines Customer Service (Work At Home)

Remote, USA Full-time Posted 2025-07-31

American Airlines is hiring enthusiastic and motivated individuals to work from home as Customer Service Representatives.

As a Customer Service Representative for American Airlines, you will be responsible for assisting customers with booking flights, handling inquiries, and resolving any issues or concerns. You?ll be providing exceptional support while helping customers with their travel plans from the comfort of your own home.

Key Responsibilities:

Provide top-tier customer service via phone, chat, and email
Assist customers with booking, changing, or canceling flights
Resolve customer complaints and issues in a timely and professional manner
Stay informed about company policies, procedures, and promotions to better assist customers
Work independently and efficiently to meet performance metrics and goals

Requirements:

High school diploma or equivalent
Strong communication skills and a customer-first attitude
Ability to work from home with a reliable internet connection
Previous customer service experience is preferred but not required
Availability to work flexible shifts, including weekends and holidays

Why Join American Airlines?

Competitive pay and benefits package
Work from the comfort of your home with flexible hours
Career advancement opportunities within a global airline company
A supportive and collaborative team environment

Apply today to start your journey with American Airlines and make a difference in the travel experience for customers worldwide!

Apply for the Job

American Airlines Customer Service (Work At Home)

Key Responsibilities:

Requirements:

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