Customer Support Specialist - Night Shift
Description:
? Provide high-quality customer support via email, phone, and chat.
? Assist customers with technical issues and usability concerns.
? Collaborate closely with the Tier 2 and Development teams to troubleshoot and resolve customer issues.
? Analyze and escalate complex cases to ensure fast and effective resolutions.
? Maintain and improve key support metrics (CSAT, FRT, ART, RT, etc.).
? Continuously develop product knowledge and stay up to date with new features.
Requirements: ? 3-5 years of customer service experience (strongly preferred). ? Proven ability to troubleshoot technical issues and address customer concerns. ? Strong technical aptitude (experience with testing is a plus). ? Excellent communication skills for building positive customer relationships. ? Highly organized and accountable, with strong time management skills.
Benefits:
? Regular performance-based salary reviews.
? 100% paid 20 business vacation days.
? 100% paid 10 sick leave days.
? Health & Wellness program ? reimbursement of up to 500 EUR annually for health and fitness-related expenses.
? Reimbursement for professional development courses.
? Service years recognition financial reward.
Similar Remote Jobs
Customer Support Specialist - Night Shift
Posted on: 14-02-2025 07:17
Behavioral Health RN Part Time
Posted on: 14-02-2025 07:17
Apple Home Advisor Position
Posted on: 14-02-2025 07:17
Medical Transcription Specialist for Ophthalmology
Posted on: 14-02-2025 07:17
Virtual Scheduler/Customer Service
Posted on: 14-02-2025 07:17
College Student - Social Media Marketer
Posted on: 14-02-2025 07:17
Lead ? Global Entertainment & Consumer Communications | Airbnb | Remote (USA)
Posted on: 14-02-2025 07:17
Customer Support Professional - Work At Home
Posted on: 14-02-2025 07:17
Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)
Posted on: 14-02-2025 07:17
(Remote Part-time jobs) Amazon Jobs: Work from Home Customer Service Opportunities
Posted on: 14-02-2025 07:17
Hybrid Pro Outside Sales Enablement Consultant with verification
Posted on: 05-01-2025 17:58
RN EMR Support - Remote in Oregon
Posted on: 19-02-2025 06:27
Target Distribution Center Job $26/Hour ? mysmartpros
Posted on: 25-11-2024 05:19
Needed Amazon Data Entry Specialist-Remote
Posted on: 05-09-2024 00:00
Remote Customer Support Specialist
Posted on: 27-08-2024 00:00
Aetna Service Associate Job Description $26/Hour
Posted on: 23-02-2025 00:00
Apple At Home Careers ? Data Entry
Posted on: 01-07-2024 16:52
Customer Service Associate
Posted on: 03-09-2024 00:00
The Psychics Connection Inc is hiring: Work from Home Psychics, Mediums, Tarot R
Posted on: 27-02-2025 00:00
Fac Oper. Svcs Job Fair - Laundry System Mechanic 11/7/24
Posted on: 03-10-2024 00:00