Live Chat Officer

Remote, USA Full-time Posted 2025-04-27

Respond to customer inquiries and provide support through live chat in a timely and professional manner
Research and provide accurate information to customers regarding products, services, and company policies
Manage multiple chat conversations simultaneously while maintaining a high level of customer satisfaction
Collaborate with other departments to escalate and resolve customer issues as needed
Maintain a positive and helpful attitude in all customer interactions
Uphold the highest standards of ethical conduct and integrity in all communications with customers
3 years of experience in a customer service or support role
Strong research skills and ability to quickly find information to answer customer inquiries
Excellent people management skills with the ability to de-escalate difficult situations
Passion for providing exceptional customer service and support
Driven to exceed customer expectations and deliver a positive customer experience
Paid overtime
Parental leave
Vision insurance