Customer Service Team Lead
Leading the way with legendary customer service is what we are known for! As a Customer Service Team Lead, you will ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.
Better together!This position is on-site, and we are looking for people who share our passion.
Position Responsibilities
? Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics
? Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success
? Provide feedback to management on processes improvements that increase efficiency and customer satisfaction
? Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching
? Handle escalated customer issues and provide weekly support for customer interactions
Minimum Requirements
? High School diploma or equivalent required.
? 3+ years of customer service experience
? 2+ years of experience in a leadership
? Effective communication skills
Powered by JazzHR
LaOPdxN9N6
Similar Remote Jobs
Customer Service Team Lead
Posted on: 27-12-2024 04:28
FedEx Customer Support Executive
Posted on: 27-12-2024 04:28
Remote Data Entry Specialist
Posted on: 27-12-2024 04:28
Data Entry Clerk, MSO
Posted on: 27-12-2024 04:28
Fully Remote Account Representative
Posted on: 27-12-2024 04:28
Dunkin Donut &Baskin Robins
Posted on: 27-12-2024 04:28
Entry Level Account Representative
Posted on: 27-12-2024 04:28
Retail Customer Service Coordinator
Posted on: 27-12-2024 04:28
Retail Customer Relations Coordinator
Posted on: 27-12-2024 04:28
Entry level remote agent
Posted on: 27-12-2024 04:28
Business Operations Associate
Posted on: 16-07-2024 19:06
Remote Pharmacy Technician ? Prior Authorization Call Center
Posted on: 23-02-2025 00:00
Virtual Office Assistant (Entry Level)
Posted on: 24-09-2024 00:00
Amazon Book Publishing Writer (Entry Level / Remote)
Posted on: 19-08-2024 00:00
Nuuly Customer Success Associate, Part-Time Weekend Evening Shift- REMOTE
Posted on: 27-02-2025 00:00
Digital Marketing Manager
Posted on: 05-12-2024 05:15
Customer Service Representative (remote)
Posted on: 16-07-2024 18:44
Advisor Services, Business Development Officer, Centralized- (Core Team)
Posted on: 27-02-2025 00:00
Icertis Technical Consultant (SAP IBP, Ariba)
Posted on: 11-09-2024 00:00
Disney remote data entry jobs ? Part-time (WFH) Jobs
Posted on: 16-07-2024 19:01