Customer Support - Virtual Care

Remote, USA Full-time Posted 2025-08-01

Description:
? Join us on our journey to transform pet care and improve the health and happiness of pets, pet parents, and veterinary caregivers.
? Petfolk is recreating the veterinary journey from the ground up with technology and design at the very center.
? Virtual Customer Support plays an integral role in the success of the practice and is expected to champion Petfolk?s core values while assisting the team in meeting the goals of the pet care center.
? Virtual Customer Support team members will work directly under the supervision of the Sr. Director of Virtual Support.
? The Customer Support team member must be comfortable with interacting with customers and medical teams across multiple channels including text, phone, and email.

Requirements: ? 1 year Customer Service experience in Veterinary Medicine ? Ability to sit or stand for prolonged periods at a time ? Expected to have a home office or quiet space free from noise or distractions in your home ? Expected to be at a desk, ready to engage with a customer during entire shift ? Must have high speed reliable internet ? Must be willing to work weekend shifts ? Must be willing to work EST time zone ? Must live in one of the following states: AZ, FL, GA, NY, NC, SC, TN or TX

Benefits:
? Robust benefits package
? Equity Compensation for all employees

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Customer Support - Virtual Care

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