Google CES Developer (Dialogflow & Python)

About the position ITTConnect is seeking a Google CES Developer (Dialogflow & Python) to work for one of our clients. This is a role with a global leader in consulting, digital transformation, technology and engineering services present in nearly 50 countries. The end client is in the Telecom business. Responsibilities • Implement Customer Engagement Suite (CES) solutions using Dialogflow CX, Agent Assist, and CCAI Insights • Conversational Design & UX: Design conversational flows using Dialogflow CX, incorporating best practices for dialogue flow, branching logic, error handling, and persona development. • Integrate CES tools with Google Cloud services and APIs. • Develop and maintain backend services, APIs, and webhooks using Python. • Ability to develop robust backend services and scripts using Python to support CES initiatives. • Troubleshoot and resolve issues related to agent behavior, performance, and integration. • Create and optimize Generative Playbooks for virtual agents, applying prompt engineering and LLM integration • Collaborate with cross-functional teams to deliver scalable, production-ready AI solutions. Requirements • 8+ years of experience in Application Development and at least 3+ years in the Contact Center space • 3+ years of experience in solutions engineering. • Hands-on experience with Agent Development Kit (ADK) or similar agent frameworks • Minimum of 4 years of experience in Python , as well as Git, Jira, etc. • Good knowledge of Google Cloud Platform CCAI service, Dialog flow CX, and Agent Assist. • Proficiency in using dialogue flow design tools like Dialogflow CX , including fulfillment, integrations, webhooks, and analytics. • Playbooks and GCP cloud run • Experience with API integration (REST, gRPC) and Cloud Functions, as well as CI/CD pipelines. • Should be able to follow Agile Scrum cadence. Nice-to-haves • Desirable experience in Telco domain and processes. Apply tot his job