**Experienced Remote Chat Consultant – Customer Service & Sales Expert**

Are you a customer service enthusiast with a passion for sales and a knack for problem-solving? Do you thrive in a fast-paced, dynamic environment where no two conversations are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Remote Chat Consultant to join our team of customer service and sales experts. As a Remote Chat Consultant, you will be the primary point of contact for customers seeking assistance with their online shopping experience. You will be responsible for handling incoming chats, resolving customer concerns, and providing exceptional customer service while driving sales and revenue growth. **About blithequark** blithequark is a leading online retailer of home decor and lighting solutions. We are committed to providing our customers with an exceptional shopping experience, and we are looking for talented individuals like you to help us achieve this goal. Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction. We are proud to be an Equal Employment Opportunity Employer and are committed to creating a diverse and inclusive work environment. **Job Description** As a Remote Chat Consultant, you will be responsible for handling incoming chats from customers seeking assistance with their online shopping experience. Your primary goal will be to resolve customer concerns, provide exceptional customer service, and drive sales and revenue growth. Your responsibilities will include: * Handling incoming chats from customers seeking assistance with their online shopping experience * Resolving customer concerns and providing exceptional customer service * Utilizing salesmanship to maximize sales opportunities and meet sales goals and expectations * Suggesting products to customers while probing for additional information * Providing lighting and home décor solutions that are beneficial to the company and attractive to the customer * Preventing customer returns and ensuring customer retention by reasonable negotiations * Contacting customers via phone when possible to resolve customer inquiries and issues in a timely manner * Demonstrating self-confidence and a desire to go the extra mile to take care of the customer from A-Z in order to create a positive customer experience every time * Partnering with management on escalated customer and product issues * Identifying trends on issues that may affect customer satisfaction levels and consistently communicating them to management in measurable terms * Providing pro-active, consistent follow-up to all customer inquiries, either via phone/email * Responding and replying to every customer email upon receipt * Documenting a complete summary of the customer's inquiry, actions taken, and expectations set forth on the respective order * Maintaining standards set forth by the company QA program providing the highest quality of service while demonstrating improvements when necessary determined by QA team and management **Job Requirements** * Minimum of 1 year of customer service, administrative or retail background. Call center experience a plus * Excellent verbal and written communication skills in English. Must be able to articulate details to customers in a professional and calm manner * Computer literate. Able to navigate through programs and windows * Excellent typing and data entry skills * Able to multi-task - i.e. talk on the phone and type notes at the same time * Effective problem solver * Must be available to work Saturdays and Sundays. Regular job attendance is required in accordance with a regular schedule established for the position by the supervisor **What We Offer** * Competitive hourly rate * Comprehensive training program conducted via webinar * Opportunity to work from home in a flexible and dynamic environment * Collaborative and supportive team environment * Opportunities for career growth and professional development * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays **How to Apply** If you are a motivated and customer-focused individual with a passion for sales and problem-solving, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an Equal Employment Opportunity Employer and is committed to creating a diverse and inclusive work environment. We are interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas for this role. Apply for this job