**Experienced Product Manager – Retention, Customer Experience & Engagement at blithequark**

Are you a seasoned product manager with a passion for driving customer retention and delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic Customer Experience & Engagement team at blithequark as a Product Manager – Retention, Customer Experience & Engagement. **About blithequark** blithequark is a leading innovator in the smart home industry, dedicated to empowering customers to create a safer, more convenient, and connected living experience. Our mission is to deliver exceptional customer experiences that exceed expectations, and we're looking for talented individuals like you to help us achieve this goal. **A Day in the Life** As a Product Manager – Retention, Customer Experience & Engagement at blithequark, you'll have the opportunity to make a meaningful impact on our customers' lives. Your day will be filled with a variety of exciting projects, from developing and executing data-driven retention initiatives to collaborating with cross-functional teams to understand customer behaviors and pain points. You'll work closely with our Product, Business Intelligence, Hardware, and Data Science teams to identify opportunities and propose communications that improve the customer experience. **Key Responsibilities** * Develop and execute data-driven retention initiatives to support blithequark's goals around device health, subscription retention, and user engagement * Collaborate cross-functionally with Product, Business Intelligence, Hardware, and Data Science teams to understand product usage, customer behaviors, and pain points impacting retention * Leverage data and customer insights to identify opportunities and act as the voice of the customer to propose communications that improve the customer experience * Test, track, and measure the impact of retention initiatives on key metrics like device health, subscription renewals, and user engagement * Communicate campaign performance and recommendations to leadership to inform future retention strategies * Stay up-to-date on industry trends and best practices in customer retention to continuously improve blithequark's approach **About the Team** Our Customer Experience & Engagement team is a dynamic group of marketing, product, creative, and analytical experts united by a passion for delivering exceptional customer experiences. We're a collaborative and innovative team that's constantly finding ways to engage and retain blithequark's growing customer base. **Basic Qualifications** * 5+ years of product or program management, product marketing, business development, or technology experience * Bachelor's degree or equivalent * Experience owning/driving roadmap strategy and definition * Experience with end-to-end product delivery * Experience with feature delivery and tradeoffs of a product * Experience as a product manager or owner * Experience owning technology products **Preferred Qualifications** * Experience in influencing senior leadership through data-driven insights * Experience working across functional teams and senior stakeholders **What We Offer** * Competitive base pay ranging from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market * Total compensation package that includes equity, sign-on payments, and other forms of compensation * Full range of medical, financial, and/or other benefits * Opportunity to work with a dynamic and innovative team * Collaborative and inclusive work environment * Professional development opportunities to help you grow your career **How to Apply** If you're a motivated and results-driven product manager with a passion for customer retention and experience, we encourage you to apply for this exciting opportunity. Please visit our career site to submit your application. **Equal Employment Opportunity** blithequark is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit our website. **Los Angeles County Applicants** Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Apply Now** Apply Job! Apply for this job