**Experienced Overnight Customer Service Representative – Remote Work Opportunity for Pennsylvania, Ohio, and West Virginia Residents**
Are you a customer service enthusiast with a passion for helping others? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we have an exciting opportunity for you to join blithequark's growing team of overnight, weekend, and holiday lost/stolen customer service agents. **About blithequark** blithequark is a leading provider of innovative solutions for the financial industry. Our mission is to deliver exceptional customer experiences that exceed our clients' expectations. We're committed to fostering a culture of excellence, innovation, and collaboration, and we're looking for talented individuals like you to join our team. **Job Summary** We're seeking experienced customer service representatives to join our overnight, weekend, and holiday lost/stolen customer service team. As an Overnight Customer Service Representative, you'll be responsible for providing top-notch service to our customers, resolving issues, and ensuring their satisfaction. This is a 100% remote position, and we're looking for candidates who are comfortable working from home and can commit to a flexible schedule. **Key Responsibilities** * Respond to customer inquiries and resolve issues related to lost or stolen accounts * File disputes and shut down debit cards for safety * Maintain an empathetic and professional tone throughout all calls * Work independently and as part of a team to achieve goals and objectives * Utilize problem-solving skills to resolve complex issues * Meet or exceed performance metrics and quality standards * Participate in ongoing training and development to improve skills and knowledge **Requirements** * High school diploma or equivalent (GED) required; Associates Degree preferred * Must be 18 years of age or older * Background check required * Excellent communication and problem-solving skills * Ability to use WIRED High-Speed Internet Connection with a minimum of 50 Mbps (No Wifi) * Android (OS 11.0 or higher) or iPhone (iOS 15 or higher) Smartphone * Either Smartphone or Land Line Phone used for remote queue connection * Ability to work independently and as part of a team **Preferred Qualifications** * 3+ years of customer service experience in a call center or similar environment * Experience with PC or Laptop for at least 3 years * Familiarity with banking or financial industry * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment **Training and Development** * Virtual Classroom Training scheduled to start on Wednesday, October 30, 2024 * Week 1 of training: + Wednesday: 5PM-10PM + Thursday: 9PM-2AM + Friday: 9PM-2AM + Saturday: 5PM-10PM + Sunday: 5PM-10PM * Week 2 of training: + Monday: Off + Tuesday: Off + Wednesday: 9PM-2AM + Thursday: 9PM-2AM + Friday: Off **Scheduling Options** * 3 Full Time scheduling options: + Saturday: 5P-2P + Sunday: 5P-2A + Monday: Off + Tuesday: Off + Wednesday: 9P-6A + Thursday: 9P-6A + Friday: Off * 2 Part Time scheduling options: + Saturday: 5P-2P + Sunday: 5P-2A + Monday: Off + Tuesday: Off + Wednesday: 9P-6A + Thursday: 9P-6A **Benefits** * 401(k) * Dental insurance * Health insurance * Paid time off * Paid training * Vision insurance * Work from home **Schedule** * Evening shift * Holidays * Night shift * Weekend availability **Supplemental Pay Types** * Bonus pay **Education** * High school or equivalent (Required) **Experience** * Customer Service: 3 years (Required) * PC or Laptop: 3 years (Required) **Job Type** * Part-time **Pay** * $14.00 per hour **Benefits** * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance * Work from home **Shift** * Overnight shift **Experience** * Customer Service: 1 year (Required) **Location** * East Palestine, OH (Required) **Work Location** * Remote If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Join blithequark's team and take the first step towards a rewarding career in customer service.