**Experienced Live Chat Support Representative – Work From Home Opportunity at blithequark**

Are you a customer-oriented professional with a passion for delivering exceptional service? Do you have a knack for multitasking and a strong typing speed? If so, we invite you to join blithequark's dynamic team as a Live Chat Support Representative. As a key member of our remote support team, you will be the first point of contact for visitors seeking information about New Orleans' attractions, events, hotels, and services. Your primary goal will be to enhance the overall visitor experience and promote New Orleans as a top travel destination. **About blithequark** blithequark is the official destination marketing organization for the vibrant city of New Orleans, Louisiana. We focus on promoting and enhancing the city's reputation as one of the world's premier tourist destinations. Our commitment to providing exceptional service to our visitors drives our mission to create unforgettable experiences for all who visit New Orleans. **Job Description** As a Live Chat Support Representative at blithequark, you will be responsible for providing excellent customer service through live chat, delivering fast, accurate, and helpful responses to inquiries. Your primary goal will be to enhance the overall visitor experience and promote New Orleans as a top travel destination. Key responsibilities include: ### Key Responsibilities * **Live Chat Support**: Respond to incoming live chat inquiries from visitors and customers in a professional, friendly, and efficient manner. * **Customer Assistance**: Provide information on local attractions, events, restaurants, hotels, transportation, and general city information, ensuring a personalized experience. * **Problem Resolution**: Address and resolve customer concerns or issues in real-time, ensuring a high level of satisfaction. * **Promote New Orleans**: Use your knowledge of the city to suggest events, activities, and experiences that may align with the customer's interests. * **Database Management**: Log and track customer interactions, ensuring that all information is accurately recorded and follows up on outstanding issues as needed. * **Collaborate with Team**: Work closely with other departments (e.g., marketing, events, tourism) to ensure all information shared with customers is up-to-date and accurate. * **Maintain Professionalism**: Ensure all communications are handled in a polite, positive, and professional manner, representing the company's values. * **Multitasking**: Handle multiple live chat conversations simultaneously while maintaining accuracy and attention to detail. * **Feedback Collection**: Collect customer feedback to help improve services, and report trends or recurring issues to management. ### Qualifications * **Previous Experience**: Previous experience in customer service, live chat support, or a related field (1-2 years preferred). * **Strong Typing Skills**: Strong typing skills (60+ WPM) and excellent written communication skills. * **Familiarity with Live Chat Platforms**: Familiarity with live chat platforms, CRM systems, and basic troubleshooting. * **Adaptability**: Ability to quickly adapt to new software or technology. * **Problem-Solving Mindset**: Problem-solving mindset with the ability to stay calm under pressure. * **Attention to Detail**: Strong attention to detail with the ability to multi-task. * **Time Management**: Excellent time management skills with the ability to prioritize effectively. * **Knowledge of New Orleans**: Knowledge of New Orleans or experience in the tourism industry is a plus but not required. * **Remote Work Experience**: Ability to work independently in a remote environment with minimal supervision. ### Compensation and Benefits * **Pay Rate**: $24 - $28 per hour (commensurate with experience) * **Hours**: Monday through Friday, with Part-time hours 15-30 hours weekly, 3-6 hours daily. Full-time hours 30-40 hours weekly, 6-8 hours daily. * **Health Insurance**: Comprehensive health, dental, and vision insurance packages. * **Paid Time Off**: Generous paid vacation, sick days, and paid holidays. * **Retirement**: 401(k) with company matching. * **Professional Development**: Opportunities for career growth, training, and skills development. * **Paid Family Leave**: Maternity and paternity leave options. * **Work-Life Balance**: Flexible working hours to support personal and professional commitments. * **Employee Discounts**: Discounts on New Orleans tourism services, events, and attractions. * **Tech Support**: Company-provided equipment (laptop, software, etc.) to ensure smooth remote work setup. ### Why Join blithequark? * **Diverse and Inclusive Work Environment**: We are committed to creating a diverse and inclusive work environment and are proud to be an equal-opportunity employer. * **Career Growth Opportunities**: Opportunities for career growth, training, and skills development. * **Flexible Working Hours**: Flexible working hours to support personal and professional commitments. * **Employee Discounts**: Discounts on New Orleans tourism services, events, and attractions. ### How to Apply If you are a motivated and customer-oriented professional with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or experience. We look forward to hearing from you! Apply for this job