**Experienced Customer Support Representative/Call Center Agent – Home Services Industry**

Are you a customer-centric individual with a passion for delivering exceptional technical support services? Do you thrive in a fast-paced environment where no two calls are the same? If so, we invite you to join blithequark's dynamic team as a Customer Support Representative/Call Center Agent. This role offers a unique opportunity to work with a leading home services company, providing sales support and ensuring customer satisfaction. **About blithequark** At blithequark, we believe in winning smart by providing customized and highly strategic solutions. Our family of companies is a mix of talented individuals, each with a unique skill set that contributes to the end goal: Winning. We're a team of cognizant, strategic, resilient, and passionate professionals who share a common vision – to deliver exceptional results and exceed customer expectations. As a valued member of our team, you'll have the opportunity to grow professionally, develop new skills, and make a meaningful impact in the home services industry. **Responsibilities** As a Customer Support Representative/Call Center Agent, you'll be responsible for: * Managing inbound and outbound sales support calls to assist in sales support for our clients * Identifying and assessing customers' needs to achieve satisfaction * Building sustainable relationships and trust with customer accounts through open and interactive communication * Providing accurate, valid, and complete information by using the right methods/tools * Meeting personal/customer service team sales targets and call handling quotas * Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution * Keeping records of customer interactions, processing customer accounts, and filing documents * Following communication procedures, guidelines, and policies * Taking the extra mile to engage customers and provide exceptional service **Requirements** To succeed in this role, you'll need: * Proven customer support experience or experience as a client service representative * A track record of over-achieving quota * Strong phone contact handling skills and active listening * Customer orientation and ability to adapt/respond to different types of characters * Excellent communication and presentation skills * Ability to multi-task, prioritize, and manage time effectively * High school Diploma or equivalent **Nice-to-haves** While not required, the following skills and qualifications are highly desirable: * Experience working in the home services industry * Familiarity with CRM software and other customer support tools * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities * Bilingual or multilingual skills **Benefits** As a valued member of our team, you'll enjoy a comprehensive benefits package, including: * 401(k) plan with company matching * Dental insurance * Employee discount program * Flexible schedule to balance work and personal life * Health insurance * Paid time off to recharge and relax * Vision insurance **Career Growth Opportunities** At blithequark, we're committed to helping our employees grow professionally and personally. As a Customer Support Representative/Call Center Agent, you'll have opportunities to: * Develop new skills and knowledge through training and development programs * Take on additional responsibilities and leadership roles * Collaborate with cross-functional teams to drive business results * Participate in performance-based bonuses and recognition programs **Work Environment and Company Culture** Our office is a dynamic and inclusive environment where creativity, innovation, and teamwork thrive. As a Customer Support Representative/Call Center Agent, you'll work in a fast-paced, customer-centric environment where no two calls are the same. You'll be part of a close-knit team that values collaboration, open communication, and mutual respect. **Compensation and Perks** We offer a competitive salary and benefits package, including: * A base salary with performance-based bonuses * Opportunities for career growth and advancement * Flexible schedule and remote work options * Comprehensive benefits package, including health, dental, and vision insurance * Paid time off and holidays * Employee discount program and other perks **How to Apply** If you're a motivated and customer-centric individual with a passion for delivering exceptional technical support services, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!