**Experienced Customer Success Manager – European Portfolio Growth and Strategic Partnership Development**

At blithequark, we're revolutionizing how businesses interact with their customers. We're creating a future where AI Agents handle 100% of customer service interactions—delivering instant, personalized, and exceptional experiences. Our vision is to empower businesses to focus on what matters most – growing their customer base and driving revenue – while we handle the intricacies of customer service. We believe AI Agents represent the next major technological shift, and blithequark is positioned to lead the charge. Leading consumer brands like GetYourGuide, DocMorris, Monos, Monica Vinader, Decathlon, and MediaMarkt already trust our AI Agents to be on the front line of their customer care efforts, handling millions of conversations monthly. With our mid-market and enterprise customers finding strong traction, and our European portfolio growing before our eyes, blithequark is now seeking a product-minded Customer Success Manager to join our team in Warsaw. **About the Role:** As a Customer Success Manager at blithequark, you will be responsible for planning and managing the success of a portfolio of customers across the entire post-sale customer journey – from kick-off through advocacy to renewal. You will own the revenue of your portfolio, proactively identifying and executing upsell and expansion opportunities while mitigating any churn risks. You will think strategically to establish, maintain, and maximize satisfaction from using our platform, serving as an ambassador to our customers and their ultimate advisor. **Key Responsibilities:** * Plan and manage the success of a portfolio of customers across the entire post-sale customer journey – from kick-off through advocacy to renewal * Own the revenue of your portfolio, proactively identifying and executing upsell and expansion opportunities while mitigating any churn risks * Think strategically to establish, maintain, and maximize satisfaction from using our platform, serving as an ambassador to our customers and their ultimate advisor * Act as a Customer Advocate within blithequark, collecting customer feedback and contributing to the creation of successful product and service roadmaps * Share insights about how blithequark performs for our customers with the rest of the Team, representing customers and presenting at company meetings and participating in customer meet-ups **Ideal Candidate:** * 4+ years of professional experience working with B2B customers (min. mid-market, preferably international accounts) * Hands-on experience working consultatively on a SaaS solution (Software as a Service) with goals tied to revenue growth * Track record of building successful customer relationships with multiple stakeholders * Exceptional verbal and written communication skills in English * Self-awareness and drive to thrive within a fast-paced, ever-evolving environment that requires learning constantly * Excellent project management skills – ability to take control of projects with multiple stakeholders * Operational and results-driven mindset backed by a strong sense of ownership **Nice to Have:** * Understanding of sales methodologies (MEDDPICC) * Experience in working with technology in the AI, Chat, CRM, or customer service space * Experience in working with enterprise accounts and projects * Proficiency in other than English language **About blithequark:** * We are ambitious and innovative – we never settle and always look for better ways of doing things * We are like a sports team – we take ownership of our work and believe in personal accountability, while working together, supporting each other, and focusing on winning as a team * We are unafraid of change – the market we're in is changing rapidly, and we thrive in this ever-evolving environment * We are growing fast – you'll have a lot of autonomy and impact as we grow **What We Offer:** * Competitive salary and benefits package * Opportunity to work with a cutting-edge technology and be part of a rapidly growing company * Collaborative and dynamic work environment * Professional development and growth opportunities * Flexible working hours and remote work options **How to Apply:** If you're a motivated and results-driven individual with a passion for customer success and a desire to join a fast-growing company, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!