**Experienced Customer Service Representative – Remote Work from Home Opportunity at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and possess excellent communication skills? If so, we invite you to join blithequark as an Experienced Customer Service Representative – Remote Work from Home Opportunity. In this role, you will be the face of our company, providing top-notch support to our policyholders and third parties while working from the comfort of your own home. **About blithequark** blithequark is a leading provider of innovative solutions in the insurance industry. Our mission is to empower individuals and businesses with peace of mind, knowing that they have a trusted partner to guide them through life's uncertainties. With a strong commitment to customer satisfaction, we strive to build long-lasting relationships with our policyholders and partners. As a remote customer service representative, you will be an integral part of our team, working closely with our policyholders and internal stakeholders to resolve issues, answer questions, and provide exceptional service. **Primary Duties & Responsibilities** As an Experienced Customer Service Representative, you will be responsible for: * Heavy phone contact with policyholders, providers, and interested third parties to resolve issues, answer questions, and provide exceptional service. * Processing policyholder requests from correspondence, phone calls, and emails in a timely and efficient manner. * Reviewing and maintaining new and revised procedures regarding policy information to ensure accuracy and compliance. * Maintaining department standards for number of calls, average handle time, and time management to ensure optimal performance. * Providing excellent customer service, demonstrating empathy, and resolving issues in a professional and courteous manner. * Maintaining confidentiality and handling sensitive information with discretion. * Utilizing strong analytical and problem-solving skills to resolve complex issues and make logical conclusions. * Collaborating with internal stakeholders to resolve issues and improve processes. * Maintaining accurate records and documentation of customer interactions and issues. **Requirements** To be successful in this role, you will need: * A high school diploma or equivalent, with some college preferred. * At least one year of office experience, with telecommunications experience a plus. * A strong background in life and health insurance, with knowledge of insurance operations desired. * Excellent communication, both written and oral, and organization skills. * Ability to maintain confidentiality and handle sensitive information with discretion. * Strong analytical and problem-solving skills, with the ability to make logical conclusions. * Basic PC skills, including typing at least 30WPM. * Ability to work in a fast-paced environment, handling high-stress situations calmly and professionally. * Reliable and predictable attendance, with the ability to work a 40-hour workweek. **Physical Requirements** As a remote customer service representative, you will be working from home, and the physical requirements of the job include: * Heavy phone and PC usage, with frequent reaching above shoulder level. * Sitting for extended periods of time, with regular breaks to stretch and move around. * Ability to work in a quiet and distraction-free environment, with a dedicated workspace. **Required Skills** To excel in this role, you will need: * Excellent customer service background and good phone skills. * Strong communication, both written and oral, and organization skills. * Ability to maintain confidentiality and handle sensitive information with discretion. * Excellent alpha and number recognition skills. * Demonstrated mathematical abilities. * Basic PC skills, including typing at least 30WPM. * Ability to handle high-stress situations calmly and professionally. * Strong decision-making skills, with the ability to analyze situations and make logical conclusions. **Additional Requirements** To ensure your success in this role, you will need: * A home office or quiet and designated space to work in as a remote worker. * A smartphone and high-speed internet (20mbps upload) before starting work. * A fire extinguisher in your home, as safety is a top priority for blithequark. * Ability to work a 40-hour workweek, with regular and predictable attendance. **Career Growth Opportunities & Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a remote customer service representative, you will have access to: * Ongoing training and development opportunities to enhance your skills and knowledge. * Regular feedback and coaching to help you improve your performance. * Opportunities for career advancement and professional growth within the company. * A supportive and collaborative work environment, with a focus on teamwork and collaboration. **Work Environment & Company Culture** As a remote customer service representative, you will be working from the comfort of your own home, with the flexibility to create your own schedule and work environment. At blithequark, we value: * Work-life balance and flexibility. * Open communication and transparency. * Collaboration and teamwork. * Continuous learning and development. * Diversity and inclusion. **Compensation, Perks, & Benefits** As a remote customer service representative, you will receive: * Competitive compensation and benefits package. * Opportunities for career advancement and professional growth. * Ongoing training and development opportunities. * Flexible work schedule and work environment. * Access to a supportive and collaborative work environment. **How to Apply** If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job