**Experienced Customer Service Representative – Global Airport Operations at blithequark**

Are you ready to embark on an exciting journey with a world-renowned airline, where you'll have the opportunity to make a real difference in the lives of millions of travelers? As a Customer Service Representative with blithequark, you'll be part of a dynamic team that's dedicated to delivering exceptional service and ensuring a seamless travel experience for our customers. **Why You'll Love This Job** Join our London Heathrow customer services team and be part of a global organization that's passionate about connecting people and places. As a Customer Service Representative, you'll work closely with our team leaders to deliver a safe and exceptional airport experience to our customers. You'll be expected to have a broad understanding of all areas of customer service and work flexibly across all functions, including check-in, gates, transfer, arrival, luggage services, and ticketing. **What You'll Do** As a Customer Service Representative with blithequark, your key responsibilities will include: * Providing consistently excellent customer service, ensuring a positive experience at all contact points * Performing various airport-related tasks, including check-in, gates, transfer, arrival, luggage services, and ticketing * Working closely with and taking instructions from team leaders responsible for the flight/works areas/shift * Conducting relevant administrative tasks, such as Atac, preflight, and post-flight departure * Representing blithequark by adhering to uniform standards and adopting a customer-centric approach at all times * Promoting and selling blithequark services and products to our customers * Attending and completing all mandatory training by given deadlines * Adhering to and promoting safe working practices at all times * Performing other reasonable duties as required by the post **All You'll Need for Success** To excel in this role, you'll need to possess: * Excellent interpersonal skills * A solution-oriented approach * The ability to resolve conflicts professionally within time constraints * The capacity to handle a stressful environment effectively and work with minimum supervision * A strong customer focus and experience with face-to-face contact with customers * The ability to be a representative of the organization at all times * A well-groomed appearance and adherence to uniform standards at all times * The capacity and willingness to work in a shift environment, including weekends, bank, and public holidays * Reliability and punctuality * Compliance with all blithequark guidelines and policies * The ability to communicate both written and verbally to a high standard * A valid BAA airside pass * GSAT training * The willingness and ability to efficiently complete all relevant training * A valid DVLA driving license, with the ability to apply for a BAA driving license as and when required * The willingness and ability to teach and maintain a valid BAA jet bridge permit as and when required **Desired Qualifications – Education & Previous Work Experience** * PC skills, including Microsoft Word, Excel, and email **Experience Free to Be Yourself at blithequark** At blithequark, we're committed to creating an inclusive and diverse work environment where our team members can thrive. Our 20+ employee business support services are focused on connecting our team members to our customers, suppliers, partners, and shareholders, supporting team members to reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse global community. Are you ready to feel a sense of pride and fulfillment as you contribute to the success of the world's largest airline? Join us at blithequark and be part of a dynamic team that's passionate about making a difference in the lives of millions of travelers. **Compensation, Perks, and Benefits** As a valued member of our team, you can expect a competitive compensation package, including: * A competitive hourly rate of $25 * Opportunities for career growth and professional development * A comprehensive benefits package, including health insurance, retirement plans, and paid time off * A dynamic and inclusive work environment that supports your personal and professional growth * The chance to work with a global organization that's passionate about making a difference in the lives of millions of travelers **How to Apply** If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we want to hear from you! Apply now to join our dynamic team at blithequark and start your journey to a rewarding and fulfilling career. Apply Job! Apply for this job