**Experienced Customer Experience Executive (Customer Service) – Remote/ Work-From-Home Opportunity at blithequark**

Are you passionate about delivering exceptional customer experiences and making a lasting impact on a global brand? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark as a Customer Experience Executive, working remotely from the Philippines to support our Singapore business online customer service. **About blithequark** blithequark is a leading K-Beauty, lifestyle, fashion company that has revolutionized the industry with its innovative approach to customer-centricity. Our mission is to provide unparalleled customer experiences that exceed expectations, foster loyalty, and drive growth. With a strong presence in the global market, we are committed to delivering exceptional products and services that make a difference in people's lives. **The Role** As a Customer Experience Executive at blithequark, you will play a vital role in ensuring that our customers receive the highest level of service in the industry. Your primary responsibilities will include: * Handling customer inquiries through phone calls, emails, social media platforms, and other channels to resolve issues efficiently and effectively. * Following up on all customer requests to ensure timely and satisfactory resolution. * Assisting customers with after-sales service issues, handling sales orders and exchanges/returns, managing customer complaints, and initiating service recovery. * Providing customer service insights to the blithequark team to inform business decisions and drive growth. * Liaising with our courier partners to ensure smooth delivery and resolving any issues that may arise. * Collaborating with our stockist or partners on product delivery and other related matters. * Handling any other ad-hoc duties as designated by the management. **Requirements** To succeed in this role, you will need to possess the following qualifications and skills: * **Essential Qualifications:** + Bachelor's degree in Business Administration, Marketing, or a related field. + At least 2 years of experience in customer service or a related field. + Strong communication and interpersonal skills. + Ability to work in a fast-paced environment with multiple priorities. + Proficiency in Microsoft Office and Google Suite. * **Preferred Qualifications:** + Familiarity with Zendesk and Shopify. + Experience in the K-Beauty or fashion industry. + Strong analytical and problem-solving skills. + Ability to work independently and as part of a team. * **Skills and Competencies:** + Excellent customer service skills. + Strong communication and interpersonal skills. + Ability to work in a fast-paced environment with multiple priorities. + Strong analytical and problem-solving skills. + Ability to adapt to changing situations and priorities. + Strong attention to detail and organizational skills. **What We Offer** As a Customer Experience Executive at blithequark, you will enjoy a range of benefits and perks, including: * **Competitive Salary:** A competitive salary package that reflects your skills and experience. * **Remote Work Arrangement:** The opportunity to work from home and enjoy a better work-life balance. * **Professional Development:** Opportunities for growth and development, including training and mentorship programs. * **Collaborative Work Environment:** A dynamic and supportive work environment that fosters collaboration and innovation. * **Recognition and Rewards:** Recognition and rewards for outstanding performance and contributions to the team. **Career Growth Opportunities** At blithequark, we believe in investing in our employees' growth and development. As a Customer Experience Executive, you will have opportunities to: * **Develop Your Skills:** Develop your skills and expertise in customer service, sales, and marketing. * **Take on New Challenges:** Take on new challenges and responsibilities as you grow and develop in your role. * **Pursue Leadership Roles:** Pursue leadership roles and opportunities to lead teams and drive business growth. * **Explore New Opportunities:** Explore new opportunities within the company and across different departments. **Work Environment and Company Culture** At blithequark, we pride ourselves on our dynamic and supportive work environment. Our company culture is built on the following values: * **Customer-Centricity:** A customer-centric approach that puts the customer at the heart of everything we do. * **Innovation:** A culture of innovation and experimentation that encourages creativity and risk-taking. * **Collaboration:** A collaborative work environment that fosters teamwork and partnership. * **Growth:** A commitment to growth and development that invests in our employees' future. **How to Apply** If you are passionate about delivering exceptional customer experiences and making a lasting impact on a global brand, we invite you to apply for the Customer Experience Executive role at blithequark. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply for this job