Experienced Customer Engagement Specialist – Inbound, Remote, and Part-Time Opportunity with blithequark

Introduction to blithequark and the Role At blithequark, we pride ourselves on delivering exceptional customer experiences through our innovative products and services. As a leader in our industry, we recognize the importance of having a talented and dedicated team that shares our passion for customer satisfaction. We are now seeking an experienced Customer Engagement Specialist, Inbound, to join our dynamic team on a part-time, remote basis. This is an exciting opportunity for a highly motivated and customer-focused individual to make a real difference in the lives of our customers. Key Responsibilities As a Customer Engagement Specialist, Inbound, at blithequark, you will play a vital role in providing top-notch support to our customers. Your key responsibilities will include: Managing large volumes of incoming phone calls in a professional and efficient manner Identifying and assessing customers' needs to achieve satisfaction and provide personalized solutions Building sustainable relationships and trust with customers through open and interactive communication Providing accurate, valid, and complete information by using the right methods and tools Meeting personal and team sales targets and call handling quotas to contribute to the company's success Keeping accurate records of customer interactions and account-related information to ensure seamless follow-up and support Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: A minimum of 12 months of call center experience, with upselling experience preferred Strong phone contact handling skills and active listening to ensure customer needs are met Strong knowledge of computer systems and software to efficiently manage customer interactions Customer orientation and ability to adapt and respond to different types of characters and situations Ability to multi-task, prioritize, and manage time effectively to meet performance targets Must be able to type 40 wpm or more to accurately document customer interactions Strong written and verbal communication skills to provide clear and concise information to customers Strong reading comprehension and basic math skills are required to understand and resolve customer issues Preferred Qualifications While not essential, the following preferred qualifications will be highly regarded: Previous experience in a remote or part-time role, with the ability to work independently and manage time effectively Strong problem-solving skills to resolve complex customer issues and provide innovative solutions Ability to work flexible hours, including weekends, to ensure seamless customer support Experience with sales and upselling to contribute to the company's revenue growth Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Communication skills : ability to communicate clearly and concisely with customers, both verbally and in writing Problem-solving skills : ability to analyze customer issues and provide effective solutions Time management skills : ability to prioritize tasks and manage time effectively to meet performance targets Adaptability : ability to adapt to changing customer needs and situations Teamwork : ability to work collaboratively with colleagues to achieve shared goals and objectives Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Engagement Specialist, Inbound, you will have access to: Comprehensive training programs to enhance your skills and knowledge Opportunities for career advancement and professional growth within the company Regular feedback and coaching to support your development and success A dynamic and supportive work environment that encourages collaboration and innovation Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote employee, you will be part of a virtual team that values: Flexibility : we offer flexible working hours to ensure a healthy work-life balance Autonomy : we trust our employees to manage their time and workload effectively Collaboration : we encourage open communication and collaboration among team members Innovation : we foster a culture of innovation and creativity to drive business success Compensation, Perks, and Benefits As a part-time, remote Customer Engagement Specialist, Inbound, at blithequark, you will receive: A competitive hourly rate of $20/hr Opportunities for career advancement and professional growth Access to comprehensive training programs and development opportunities A dynamic and supportive work environment that encourages collaboration and innovation Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Engagement Specialist, Inbound, you will play a vital role in driving business success and making a real difference in the lives of our customers. Don't miss out on this chance to join our dynamic team and take your career to the next level. Apply now to become a part of the blithequark family! Apply for this job